Technology Business Partner

DFS; Doncaster; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working: 3 days in office, 2 at

Health cash plan

Pension scheme

Life assurance

Cycle to Work

Employee discounts

Job summary

DFS Group in Doncaster is seeking a Business Partner/Business Analyst to bridge Technology and business work streams. The role focuses on understanding requirements, supporting the functional plan, and aligning technology services to operational needs.

It is a hybrid role with focus on stakeholder engagement and change initiatives. You will manage relationships, challenge processes for efficiency, and contribute to successful project transitions, with a proactive approach to continuous

Qualifications

• Minimum 3 years in a Business Analyst, Junior BP, or Project Management role within technology
• Experience delivering technology-enabled change or process improvements
• Experience managing relationships with middle management and cross-functional teams

Responsibilities

• Contribute to delivering the functional plan and identify opportunities to improve ways of working in their remit
• Manage and influence key stakeholders, keeping them informed and engaged
• Handle conflicting priorities and provide constructive challenge
• Support delivery of technology projects ensuring on-time delivery and alignment with Group strategy
• Share best practices to improve efficiency and cost-effectiveness
• Respond to customer feedback to improve service quality and identify trends
• Support development of others through coaching and role-modeling Group Values
• Ensure resources deliver best value and successful transitions into service with proper documentation and training

Skills

Business analysis

Stakeholder management

Change delivery

Retail landscape knowledge

Project coordination

Job description

Job Summary

Job Type: Permanent Job Sector: IT Region: Yorkshire Location: Doncaster Salary Description: Competitive salary based on skills and experience Posted: 04/09/2026 Recruiter: DFS Job Ref: dfsgroup/TP/1953/655

About us

At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow. Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of. When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.

About the role

Reporting to the Senior Business Partner (or Head of Department), the Business Partner (BP) acts as the vital link between Technology and specific business work streams. The BP is responsible for understanding business requirements, supporting the delivery of the functional plan, and ensuring that technology services are optimised to meet operational needs. A BP is expected to manage established relationships, challenge existing processes to improve efficiency, and lead change initiatives with a focus on high-quality execution. Hybrid role based in Doncaster

What you’ll be responsible for

• Contributing to the delivery of the functional plan and identify opportunities to improve ways of working within their specific remit.
• Managing and influencing key stakeholders, ensuring they are kept informed and engaged.
• Effectively handle conflicting priorities and provide \"constructive challenge\" where necessary.
• Supporting the delivery of business-critical technology projects, ensuring they are delivered on time and align with the wider Group strategy.
• Consistently look for ways to do things better, faster, or more cost-effectively, and share these best practices across the team.
• Responding to customer feedback proactively to improve the quality of service and identifies any emerging trends or issues.
• Demonstrating a commitment to their own development and supports the growth of others through peer coaching and role-modelling the Group Values.
• Ensuring resources are used effectively to deliver the best value for the business.
• Being responsible for and ensuring every project within their remit is successfully transitioned into service and collaborates with Project Managers and Service Operations to ensure all transition criteria are met (e.g., support documentation, training, and knowledge transfer) so that the 'Go-Live' has minimal impact on business continuity.

We’re looking for someone who has

• Minimum of 3 years of proven experience in a Business Analyst, Junior BP, or Project Management role within a technology environment
• Experience in successfully delivering technology-enabled change or process improvements
• Experience in managing relationships with middle management and cross-functional teams
• A solid understanding of the UK retail landscape and how technology drives commercial value

Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.

Room to grow

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together. From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development. For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business. Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

Our DFS Group benefits

• 24 days holiday, plus the option to buy up to 5 more
• Hybrid working , 3 days office, 2 home
• Enhanced Parental Leave
• Health cash plan from £2 a month, with everyday cashback
• Employee Assistance Programme for support when you need it
• Extras like flu vouchers, menopause support and health check
• Pension with company contributions
• Life assurance for peace of mind
• Sharesave scheme to save each month and invest in our future
• Structured induction from day one
• Access to our Learning Hub and skills workshops
• Leadership development and apprenticeship programmes
• 30% colleague discount, plus 15% for friends and family, three times a year
• Discounts and cashback at hundreds of retailers
• SmartTech scheme to buy tech up to £1,000 through salary sacrifice
• Cycle to Work scheme for bikes and accessories up to £1,500
• Electric vehicle lease scheme with Octopus to help you save and reduce your impact
• One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences. We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower. If your experience does not quite match every part of the role, we’d still love to hear from you. If you need any adjustments or additional support during the application process, please contact our Talent Team at [email address], and we will be happy to help.