Technician / Tester

Otis SE; Washington; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

iPhone

Tools provided

Training on safety & processes

Employee support program

Modern work clothes

Job summary

Otis is seeking a Regional Technical Support Engineer in the North East of the UK to ensure passenger safety by maintaining a portfolio of elevators and escalators. You will troubleshoot issues, coach peers, and collaborate with branches to resolve complex faults.

Live in the North East and be capable of independent work, with a strong emphasis on safety and customer service. Training and development are provided within a global, leader in the industry.

Qualifications

• NVQ4 or equivalent in lift servicing and repairs.
• Ability to communicate clearly with colleagues and customers.
• Comfortable using electronic and digital tools.
• Safety-focused professional with a proactive mindset.

Responsibilities

• Act as a subject matter expert for lift problems and troubleshooting.
• Work with other branches to diagnose highly complex issues.
• Provide coaching and development to others around technical issues.

Skills

NVQ4

Electrical engineering

Driver's license

Safety first

Communication

Teamwork

Digital tools

Education

NVQ4 Lift Servicing

Job description

Date Posted: 2026-04-27 Country: United Kingdom Location: Otis Gateshead, Washington Business Centre, Office OF11 & OF12, Turbine Business Park, Washington, SR5 3NZ

Lift Tester NVQ4 Qualified North East UK

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a Regional Technical Support Engineer for one of our entities located in the North East of the UK Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.

On a typical day you will:

• Act as a subject matter expert for all things around lift problems and troubleshooting.
• Work with other branches to provide and support with diagnosis of highly complex issues.
• Provide coaching and development to others around technical issues.

What you will need to be successful

• Be qualified to NVQ 4 or equivalent within lift servicing and repairs.
• Hold a drivers license
• You have good skills in electricity and electrical engineering
• You are a committed professional, with safety as your priority
• You are comfortable communicating to others
• You are curious, adaptable, and you know how to work alone or in a team
• You are comfortable using electronic and digital tools.

What’s In it For Me / Benefits

We offer you remuneration in accordance with local financial standards / wage agreement

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

• modern and high-quality work clothes
• your own tools
• an iPhone
• company vehicle
• regular training on the subject of occupational health and safety
• employee support program

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people.

As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.