Technician, Onsite Support

AVI-SPL UK & Ireland; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Onsite Support Technician to provide exceptional on-premises support for clients. In this dynamic role, you will set up and maintain audiovisual systems, ensuring a seamless experience for customers. Your ability to communicate effectively and work independently will be essential as you travel to various job sites. Join a vibrant team that values diversity and offers opportunities for growth and development in a supportive environment. If you are ready to elevate your career in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Medical, vision, and dental benefits

Paid holidays, sick, and personal days

Dynamic company culture

Training and development opportunities

Qualifications

• 1-2 years of audiovisual integration experience is preferred.
• Must have a valid Driver’s License and a clean Motor Vehicle Record.

Responsibilities

• Setup/breakdown of conference spaces for customer events.
• Provide field service support of networked devices and troubleshoot systems.
• Collaborate with internal/external teams for effective service delivery.

Skills

Effective communication skills

Ability to use hand and power tools safely

Basic computer knowledge

Knowledge of signal flow for audio, video, and control systems

Flexibility to work after hours and weekends

Education

High School Diploma or equivalent

Education in Electronics or related fields

Job description

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About AVI-SPL

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a sound team, and an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on-premises support for AVI-SPL customers at customer site(s), aiming to deliver a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup/breakdown of conference spaces to meet the customer's event needs
• Perform preventative maintenance tasks to maintain customer spaces
• Support tasks in a timely and quality-conscious manner
• Provide field service support of networked devices
• Collaborate professionally with internal/external teams
• Understand and adhere to local safety standards
• Provide job site documentation and end-user training as needed
• Setup and troubleshoot audio/video/presentation systems
• Travel to various job sites as required

Considerations:

• Work hours and locations may vary based on client needs, including travel.
• Work environment may resemble a construction site.

Requirements

Must-Haves:

• Effective communication skills
• Ability to use hand and power tools safely
• Ability to work independently and meet deadlines
• Basic computer knowledge
• Knowledge of signal flow for audio, video, and control systems
• Valid Driver’s License and a clean Motor Vehicle Record
• High School Diploma or equivalent
• Flexibility to work after hours and weekends
• Physical ability to climb ladders and lift equipment

Nice-To-Haves:

• 1-2 years of audiovisual integration experience
• Education in Electronics or related fields
• Intermediate PC troubleshooting skills

Benefits

• Medical, vision, and dental benefits
• Paid holidays, sick, and personal days
• Dynamic company culture
• Training and development opportunities

About Us

AVI-SPL is an Equal Opportunity Employer, committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, veteran status, disability, or membership in protected groups.