Technician CDH

55 Redefined Ltd; Weybridge; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join a leading company as a Technician Specialist, where you will deliver and install products directly into customers' homes while coaching fellow drivers. Embrace the opportunity to represent the iconic John Lewis brand with exceptional customer service and gain experience in a dynamic team environment.

Benefits

Employee Ownership Benefits

Flexible Working Arrangements

Qualifications

• Experience driving a 7.5-tonne vehicle.
• Previous installation experience preferred.
• Ability to handle large items for delivery.

Responsibilities

• Install and demonstrate products at customer homes.
• Coach and develop delivery driver colleagues.
• Maintain a safe working environment.

Skills

Customer Service

Communication

Problem Solving

Adaptability

Physical Fitness

Education

C1 UK driving license

DCPC (Driver Qualification Card)

Tachograph Card

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity to bring our distinctive John Lewis service directly to our customers' doors, installing products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a 2-person delivery crew.

You'll also share your expertise to coach and develop other delivery drivers in your team on home installations and customer service skills, acting as a role model for the great service John Lewis is known for.

Due to the nature of the role, you need to be 18 years or older.

Key Responsibilities

Please note the expected starting rate for a Customer Delivery Hub, Driver Trainee, is £38,495 (Annual).

Your day will start at the delivery hub before heading out on route, where your responsibilities will include:

1. Being an ambassador for the John Lewis brand with excellent customer service as your top priority.
2. Coaching, developing, and assessing your delivery driver colleagues, providing them with the knowledge they need to perform at their best and represent our brand.
3. Helping load your lorry with the day's deliveries, working alongside the warehouse team.
4. Demonstrating respect and courtesy for the customer's home and handling unexpected situations to find the best solution for your customers.
5. Installing products efficiently and demonstrating how they work once installed.
6. Staying up-to-date with new products and technologies to perform your role effectively.
7. Maintaining a safe working environment.

Essential Skills and Experience

Previous installation experience is required, and we will support your development with our installer accreditation. Other required skills and experience include:

• Manual C1 UK driving license (with a maximum of 6 points).
• DCPC (Driver Qualification Card) and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills, both over the phone and face-to-face.
• Ability to handle the physical demands of the role, including delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
• Good understanding of technology.

About The Partnership

We’re the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us.

We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We uphold the principles of "Never Knowingly Undersold" on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and its rewards. We contribute to our success, working together through good and challenging times, treating everyone with kindness and respect.

We own making the Partnership a place where everyone belongs, embracing differences and creating an environment to thrive. We grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks for successful candidates. If required, you will be informed and provided with details about the vetting process. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be necessary for some roles.

We recommend applying promptly, as vacancies may close early if we receive a high volume of applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.