Technician CDH

John Lewis Partnership; Greater London; On-site; GBP 39,000; Full time

Job summary

Join the John Lewis Partnership as a Technician Specialist, where you will lead product installations in customers' homes, coach fellow delivery drivers, and embody the exceptional service our brand is known for. This role offers a competitive salary of £38,495 annually, with diverse working hours and a commitment to employee development and flexibility.

Benefits

Flexible working arrangements

Support for professional development

Inclusive work environment

Qualifications

• Previous installation experience and a manual C1 UK driving license required.
• Experience in customer-facing roles and driving a 7.5-tonne vehicle preferred.
• Excellent verbal communication skills and good physical ability to deliver large items.

Responsibilities

• Act as an ambassador for the John Lewis brand and coach delivery colleagues.
• Handle product installations and maintain a safe working environment.
• Ensure excellent customer service during home installations.

Skills

Customer service

Verbal communication

Problem-solving

Understanding of technology

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Technician Specialists, you'll have the unique opportunity to bring our distinctive John Lewis service directly to our customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery crew. You will also coach and develop other delivery drivers in your team on home installations and customer service, acting as a role model for the great service John Lewis is known for.

Note: You must be 18 or older to work in this role.

Key Responsibilities

The expected starting rate for a Customer Delivery Hub, Driver Trainee is £38,495 annually.

Your day will start at the delivery hub before heading out on route, with responsibilities including:

1. Being an ambassador for the John Lewis brand with excellent customer service.
2. Coaching and assessing your delivery colleagues to perform at their best and represent our brand.
3. Helping load the delivery vehicle with items alongside the warehouse team.
4. Respecting the customer's home and handling unexpected situations to find the best solutions.
5. Installing products efficiently and demonstrating their use to customers.
6. Staying updated on new products and technologies.
7. Maintaining a safe working environment.

Essential Skills and Experience

Previous installation experience is required. We will support your development with our installer accreditation. Additional requirements include:

• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills.
• Physical ability to deliver large items.
• Good understanding of technology.

Working Hours

AM shift: 06:00-17:00, Monday to Saturday, 4 days/week.
PM shift: 10:30-21:30 Monday-Friday, 07:00-18:00 Saturday, 4 days/week.

The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are committed to building a happier world through our purpose and values, fostering an inclusive environment where everyone can thrive and contribute to our success.

Additional Notes

Roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage early application as vacancies may close early due to high demand. We support flexible working arrangements and encourage discussion about work-life balance during interviews.