Technician 2

hays-gcj-v4-pd-online; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Customer Engineer for Desktop Support in East Kilbride. The role offers a chance to provide IT support, handling desktop, laptop, and mobile device issues while ensuring high customer service standards. Candidates must have proven hardware support experience and HP Accreditation to apply.

Qualifications

• Proven experience in desktop/laptop break-fix support.
• Familiarity with Microsoft desktop operating systems.
• Ability to work independently across multiple sites.

Responsibilities

• Deliver desktop and laptop support, including installation and troubleshooting.
• Deploy software using Microsoft Endpoint Manager (MEM).
• Perform fault diagnosis and manage daily workload.

Skills

Communication

Customer Service

Hardware Support

IT Troubleshooting

Education

HP Accreditation

Tools

Microsoft Endpoint Manager

Assyst

Remedy

Job description

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I hope you’re okay! Are you ready for your next professional adventure? We share your motivation to progress your career and achieve your ambitions – so we want to let you know about the latest Customer Engineer – Desktop Support role in East Kilbride. Check out the details for this vacancy, with a world-leading technology company, below:

Location: East Kilbride, Scotland (Onsite)

Contract: 2-month contract

Rate: £ per hour (Umbrella), £ per hour (PAYE)

Hours: Monday to Friday, hours a week

• Valid UK driver’s license is essential.

Job Overview

We are seeking a dedicated and technically skilled Customer Engineer to join our Desktop Support team. This hands-on role involves providing break-fix services for desktops and laptops, general IT troubleshooting, and maintenance across multiple customer locations. The ideal candidate will have a strong background in hardware support and basic software deployment, with a commitment to delivering high-quality service and customer satisfaction.

Key Responsibilities:

• Deliver desktop and laptop support, including installation, configuration, troubleshooting, and break-fix services.
• Deploy and configure software using Microsoft Endpoint Manager (MEM).
• Set up mobile devices in line with company documentation and standards.
• Perform fault diagnosis, activate network points, and carry out patching and cabling tasks.
• Support small-scale office moves, including relocating IT hardware.
• Maintain accurate documentation and coordinate with the scheduler to manage daily workload.
• Update customer systems (Assyst, Remedy) with job details, asset data, and service status as required.

Qualifications & Skills:

• HP Accreditation (mandatory) for authorized hardware repairs.
• Proven experience in desktop/laptop break-fix support.
• Familiarity with current Microsoft desktop operating systems.
• Awareness of Microsoft Endpoint Manager (MEM) for software deployment.
• Strong communication and customer service skills.
• Ability to work independently across multiple sites.

Start Date

ASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know. #4699388 - Srutee Swarup