Technical Writer (SC Cleared)

Akkodis; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking an experienced Technical Writer. In this role, you will produce clear and high-quality documentation, establish knowledge management frameworks, and collaborate with various teams. Strong technical writing skills and familiarity with ITIL processes and ServiceNow are essential. This position offers a highly competitive salary and hybrid working options.

Qualifications

• Strong technical writing skills for both technical and non-technical audiences.
• Exposure to ITIL-aligned environments, with knowledge of Incident, Problem, and Change processes.
• Hands-on experience with ServiceNow Knowledge Management.

Responsibilities

• Produce technical documentation, including system specifications and training material.
• Maintain document templates to ensure consistency.
• Establish and manage a centralised knowledge repository.
• Drive adoption of Knowledge-Centred Services practices.

Skills

Technical writing skills

Knowledge of ITIL processes

Experience with ServiceNow

Understanding of cloud platforms

Job description

Technical Writer - SC cleared

Akkodis are currently recruiting for an experienced Technical Writer with current security clearance. This is a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment.

The Role

As a Technical Writer you will be responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The role combines hands‑on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions.

Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and development.

The Responsibilities

• Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material.
• Translate complex technical information into concise, audience‑appropriate content.
• Maintain document templates and standards to ensure practice‑wide consistency.
• Establish and manage a centralised knowledge repository.
• Work with Incident, Problem, and Change teams to ensure knowledge capture and reuse.
• Drive adoption of Knowledge‑Centred Services (KCS) practices in ServiceNow.
• Capture, curate, and share lessons learned, best practices, and reusable collateral.
• Support bid teams by providing reusable knowledge assets and documentation for tenders and RFPs.
• Assist onboarding and training through documentation and knowledge resources.
• Collaborate with Software Engineering, Cloud Ops, Business Solutions, QA, and IT Operations teams to document processes and standards.
• Partner with project managers and leads to ensure compliance and quality in deliverables.
• Contribute to quality reviews and governance boards with documentation support.

The Requirements

• Strong technical writing skills for both technical and non‑technical audiences.
• Exposure to ITIL‑aligned environments, with knowledge of Incident, Problem, and Change processes.
• Prior experience supporting IT or digital transformation projects beneficial.
• Hands‑on experience with ServiceNow Knowledge Management (setup, workflows, lifecycle management).
• Understanding of ITIL processes and their alignment with KM.
• Knowledge of cloud platforms (AWS/Azure) and enterprise IT solutions.
• Ability to standardise, simplify, and make complex content reusable across teams.

If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.