Technical Writer - Cloud, API & Runbook Documentation

Carbon3.ai; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Era4 is seeking a Technical Writer to create and maintain clear documentation across our platform and infrastructure. You will work with engineering, platform, and product teams to translate complex concepts into accessible content for internal teams and customers.

This hands-on, delivery-focused role brings structure to fast-moving environments and improves how knowledge is captured and shared. You will document systems, workflows, APIs, runbooks, and user guides, maintain documentation

Qualifications

• In-depth experience as a Technical Writer in software, cloud, or infrastructure environments.
• Ability to understand and explain technical systems (cloud platforms, Kubernetes, networking fundamentals).
• Experience collaborating with engineers and product teams to produce documentation.
• Clear, concise writing with strong attention to detail.

Responsibilities

• Create and maintain technical documentation including platform guides, onboarding materials, runbooks, and operational procedures.
• Document systems, workflows, and APIs with engineers and platform teams.
• Translate complex infrastructure and platform concepts into clear, user-friendly content.
• Support customer-facing documentation such as user guides and knowledge base articles.
• Maintain and improve documentation repositories (e.g., Confluence, Git-based docs, Notion).
• Apply consistent standards, templates, and formatting across documentation.
• Keep documentation up to date as systems evolve, ensuring accuracy and usability.

Skills

Technical Writing

Documentation

Markdown

Git

Confluence

APIs

Tools

Markdown

Git

Confluence

Job description

Era4 is seeking a Technical Writer to create and maintain clear documentation across our platform and infrastructure. You will work with engineering, platform, and product teams to translate complex concepts into accessible content for internal teams and customers.

This hands-on, delivery-focused role brings structure to fast-moving environments and improves how knowledge is captured and shared. You will document systems, workflows, APIs, runbooks, and user guides, maintain documentation