Technical Writer

EML; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an API Technical Writer, where your skills will help shape user-friendly documentation for innovative payment solutions. In this role, you will create clear and comprehensive API documentation, guiding users through implementation and best practices. Collaborate with developers and product teams to ensure accuracy while embracing a culture of teamwork and innovation. Enjoy a hybrid working environment and a range of benefits, including generous leave options and health coverage. This is an exciting opportunity to unleash your potential in a dynamic fintech landscape.

Benefits

25 days annual leave plus 2 volunteering days

Hybrid working options

Paid Professional Memberships

Company Private Medical Insurance

Life Assurance Cover

Employee Assistance Programme

Qualifications

• Proven experience in technical writing with a focus on API documentation.
• Strong writing and communication skills to simplify complex concepts.

Responsibilities

• Create detailed API documentation for the developer portal.
• Collaborate with cross-functional teams to ensure accuracy.

Skills

Technical Writing

API Documentation

Communication Skills

Research Skills

Editing and Proofreading

Collaboration Skills

Education

Degree in Technical Writing or Communications

Degree in Computer Science

Tools

Markdown

Confluence

GitHub

Job description

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.

Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

The Role

We are looking for an experienced and skilled API Technical Writer to join our team. The primary responsibility of this role is to create clear, comprehensive, and user-friendly documentation that explains how our Application Programming Interface (API) functions. The ideal candidate will help new and existing users understand the features, use cases, and best practices of the API, guiding them through implementation and usage to achieve their goals.

What you’ll do

1. Create clear and detailed API documentation for the developer portal (must-have skill set)
2. Develop instruction manuals, how-to guides, and journal articles explaining API features and use cases
3. Write user manuals, software installation guides, and standard operating procedures
4. Provide detailed descriptions of API endpoints, including code samples and error messages
5. Create diagrams and visuals to help users understand how the product works and how to integrate the API
6. Collaborate with developers, product teams, and other stakeholders to gather information and ensure the documentation is accurate and up-to-date
7. Develop service level agreements, case studies, and white papers (nice to have skill set, but not essential)

What you’ll bring

1. Strong writing and communication skills, with the ability to break down complex technical concepts for various audiences
2. Technical expertise, with the ability to understand and explain APIs in a clear and accessible manner
3. Research skills to gather technical details and understand how the API works
4. Audience analysis skills to tailor documentation to developers, product managers, and other users
5. Excellent editing and proofreading skills to ensure clarity, accuracy, and consistency
6. Design skills for creating visual content (diagrams, flowcharts) to complement the written documentation
7. Strong collaboration skills to work effectively with cross-functional teams (developers, product managers, etc.)

Qualifications

1. Proven experience in technical writing, specifically related to API documentation
2. Familiarity with API concepts, including RESTful APIs, endpoints, HTTP methods, and error handling
3. Experience with developer portals and content management systems (CMS)
4. Proficiency in documentation tools (e.g., Markdown, Confluence, GitHub)
5. A degree in Technical Writing, Communications, Computer Science, or a related field is a plus, but not required

What you will be offered

1. 25 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days!
2. Global business landscape that connects you with colleagues working throughout Australia, UK, North America and Europe with both short-term and long-term secondment options.
3. Hybrid working - Be empowered to work smarter, in a way that suits your lifestyle
4. Company Enhanced Family Leave Options*
5. 12 weeks paid New Parent Leave*
6. Paid Professional Memberships
7. Pension Scheme*
8. Company Private Medical Insurance Scheme – 50% covered by EML*
9. Long term illness cover – 75% of your basic Annual Salary
10. Life Assurance (Death in Service) Cover – 4x your basic Annual Salary
11. Employee Assistance Programme – accessible 24/7

(*some benefits are subject to qualifying criteria)

Company Culture and Values

Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

Company Structure

EML is an ASX listed company head quartered in Brisbane, Australia, with approximately 480 employees throughout Australia, Europe, the UK, and America.

EEO Statement

Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other