Technical VIP Support Specialist - Private Equity

ZipRecruiter; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Private Equity client in London is seeking a Technical Support Specialist to provide exceptional IT support onsite. This role involves troubleshooting various technologies, ensuring high-quality service, and assisting a diverse range of employees, including executives. The position offers competitive benefits, including coverage for commuting and lunch costs, as well as private healthcare.

Benefits

Commuting cost coverage

Lunch cost coverage

Private healthcare

Qualifications

• Experience in high-pressure environments.
• Ability to troubleshoot various technologies including laptops, iPhones, and enterprise applications.

Responsibilities

• Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
• Set up accounts for new employees and configure their laptops.
• Assist other IT team members with ongoing projects.

Skills

Customer Service

Troubleshooting

Technical Support

Problem Analysis

Job description

Job Description

Our London based Private Equity client is seeking a hands on Technical Support Specialist with exceptional customer service skills who will work onsite at the London office Full time helping deliver IT support. This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees at all locations and of all levels (including executives)

Experience working in highly pressurised environments is key:

Key Responsibilities & Duties:

• Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
• Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone).
• Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
• Thoroughly and accurately understand issues and analyse the problem in a systematic fashion.
• Troubleshoot virtual conferencing systems (Such as Zoom) and provide IT assistance in conference rooms.
• Set up accounts for new employees and configure their laptops.
• Perform daily, weekly, and monthly tasks to monitor, audit, and true-up IT resources
• Assist other IT team members with ongoing projects (at both the London office and other locations).

You will be required to be on site 4-5 days per week so must live locally to central London or within a 45 minute commute. This is a really exciting opportunity to work with a forward thinking company who are expanding and offer great benefits including covering commuting and lunch costs on a daily basis in addition to private healthcare and lots more!