Technical VIP Support Specialist - Private Equity

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A London-based Private Equity client is seeking a proactive Technical Support Specialist to deliver IT support onsite. This role involves troubleshooting user-facing technologies and providing excellent customer service to ensure timely resolution of IT issues. The ideal candidate should have experience in high-pressure environments and be able to assist all firm employees, including executives.

Benefits

Commuting coverage

Lunch coverage

Private healthcare

Qualifications

• Experience in high-pressure environments is essential.

Responsibilities

• Provide resolution and excellent customer service while troubleshooting hardware/software issues.
• Assist end-users promptly via in-person, email/chat, or phone.
• Support virtual conferencing systems like Zoom and assist in conference rooms.

Skills

Customer Service

Troubleshooting

Technical Support

Communication

Tools

Outlook

Excel

Zoom

Job description

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Technical VIP Support Specialist - Private Equity, London

Client:

WSS Associates

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

Our London-based Private Equity client is seeking a proactive Technical Support Specialist with exceptional customer service skills to work onsite at the London office full-time, delivering IT support. This team member will provide high-quality service to ensure timely resolution of IT systems and equipment issues, maintaining team productivity. Responsibilities include supporting user-facing technologies such as laptops, iPhones & iPads, enterprise applications, email, and endpoint protection. Support will be both onsite and virtual, assisting all firm employees across locations and levels, including executives.

Experience in high-pressure environments is essential.

Key Responsibilities & Duties:

• Provide resolution and excellent customer service while troubleshooting hardware/software issues.
• Assist end-users promptly via in-person, email/chat, or phone.
• Troubleshoot issues with laptops, mobile devices, enterprise applications (Outlook, Excel, Zoom, etc.).
• Understand and analyze issues systematically.
• Support virtual conferencing systems like Zoom and assist in conference rooms.
• Set up accounts and configure laptops for new employees.
• Perform regular tasks to monitor and audit IT resources.
• Assist other IT team members with ongoing projects at the London office and other locations.

This role requires onsite presence 4-5 days per week; candidates should reside within a 45-minute commute of central London. This is an exciting opportunity with a forward-thinking company offering benefits such as commuting and lunch coverage, private healthcare, and more.