Technical Training & Process Specialist

GPF Staffing, LLC.; Loans; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Technical Training and Process Specialist to enhance training solutions and process improvements within various teams. This role involves collaborating with HR and department leaders to develop and implement effective training content, while also focusing on continuous process evaluation and improvement. The ideal candidate will have a strong background in project management and training facilitation, along with the ability to analyze and enhance existing processes. If you're passionate about driving change and improving training programs, this opportunity offers a dynamic environment where your contributions will significantly impact organizational success.

Qualifications

• 5+ years of experience in department processes and project management.
• Bachelor's degree or equivalent education and experience required.

Responsibilities

• Identify and map processes for improvement with department leaders.
• Develop training content and evaluate its effectiveness.

Skills

Project Management

Process Improvement

Training Facilitation

Analytical Thinking

Communication Skills

Problem Solving

Stakeholder Engagement

Education

Bachelor's Degree

Certified Project Management Professional (PMP)

Six Sigma Green Belt

Tools

MS Office Suite

Learning Management System

Core Banking System (e.g., Fiserv DNA)

MS Project

MS Visio

Job description

The technical training and process specialist at (COMPANY) is a subject matter expert responsible for identifying and deploying department specific training solutions and process improvements for one of the following teams: Consumer Lending, Real Estate Lending, Virtual Branch (i.e., E-Services/Member Advisors/Member Experience), or Operations. In partnership with HR’s Learning and Development, the technical training and process specialist also develops department and job specific learning content and deploys it via one or more of the following platforms: on-the-job training, job simulations, e-learning, mobile, instructor-led workshops, virtual, social, or a blended solution. Finally, the technical training and process specialist is responsible for reviewing processes, practices, and technology in depth to identify improvements, map current and future state, and work with leaders to prioritize, monitor, and evaluate improvement initiatives. This highly influential and collaborative position resides in the business and reports to the manager of the corresponding department but is matrixed to HR’s Learning & Development leader to ensure alignment and integration.

Typical responsibilities:

• In partnership with department leaders, IT, HR, and other relevant stakeholders:
  • Review, identify, and map processes, practices, and technology to identify areas for improvement and desired future state; manage policy and procedure updates / maintenance.
  • Develop project roadmaps, plans, and dashboards to track and report progress.
  • Identify department training opportunities, provide content to develop training, deploy solutions, and evaluate effectiveness in relation to department and organizational performance.
  • Assess existing department training programs to ensure content remains current and the program is delivering the expected results.
  • Perform testing on new technology, systems, or upgrades to ensure functionality and accuracy prior to implementation and develop user-adoption strategy.
• Facilitate and deliver department, process, and job content specific training.
• Participate in special projects and perform other duties and assignments as needed.
• Travel required approximately 50% of the time to facilitate training, host or attend meetings, conferences, and other work-related activities.

Basic Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum 5 years’ experience performing or leading department processes, tools/technology, practices, and products and services in one or more of the following: Consumer Lending, Real Estate Lending, Virtual Branch, or Operations.
• Experience designing, documenting, and implementing processes, tools/technology, and practices.
• Experience leading cross-organizational or cross-functional project teams using standard project management tools and methodologies to manage scope, timelines, and costs.
• Experience facilitating training for groups or teams.

Preferred Qualifications:

• Bachelor’s degree or higher.
• Certified Project Management Professional (PMP)
• Six Sigma Green Belt or higher.
• Minimum 3 years’ experience with process improvement and/or project management using standard tools and methodologies.
• Experience leading large-scale change and influencing user adoption.
• Knowledge of and experience with current regulations and department, process, and/or job specific compliance related training requirements.
• Knowledge of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions.
• Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures.
• Demonstrates the ability to interpret and apply financial information and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.) required to train others to perform job specific tasks and implement and monitor metrics.
• Demonstrates the ability to consult, gather and evaluate needs, provide advice and recommendations, and partner with stakeholders to achieve organizational objectives.
• Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
• Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment.
• Proficient in speaking and writing the English language using correct structure, vocabulary, and organization.
• Demonstrates the ability to adjust communication content, style, and presentation to fit a variety of audiences including executives, employees, vendors, and members.
• Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence.
• Ability to proficiently use office software to create written documents (e.g., MS Word and PowerPoint), prepare spreadsheets (e.g., MS Excel), project plans (e.g., MS Project), and process maps (e.g., MS Visio).
• Ability to proficiently test new and upgraded software. Ability to proficiently use database applications to enter, maintain, and report data, including a core banking system (e.g., Fiserv DNA) and Learning Management System.
• Demonstrates experience and behavior consistent with COMPANY’s core values of competence, integrity, excellence, curiosity, positivity, and humility.