Technical Trainer - CRM

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading University in London is seeking a Training Lead to develop and deliver comprehensive training programs focused on maximizing the value of CRM systems like BlackBaud and D365. This role offers an excellent opportunity to shape user understanding and ensure smooth adoption of technologies within the team. Ideal candidates will have a strong background in CRM training, exceptional communication skills, and a proactive approach.

Qualifications

• Proven experience delivering CRM training.
• Strong communication and presentation skills.
• Self-motivated and proactive approach.

Responsibilities

• Design and deliver engaging training sessions.
• Develop training materials and user guides.
• Assess training needs and improve content.
• Support users post-training.

Skills

CRM training

Communication

Presentation skills

User engagement

Tools

BlackBaud CRM

D365

Raisers Edge

Job description

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Are you an experienced training professional with a passion for empowering teams and enhancing user adoption? Do you have a background in CRM systems, particularly BlackBaud, D365, or Raisers Edge?

Role Overview:

We’re seeking a Training Lead to join a leading University technology team.

Your primary focus will be to develop and deliver comprehensive training programs that enable the teams to maximise the value of their CRM systems. This role offers a great opportunity to shape user understanding and ensure smooth adoption across the organization.

• Preferred CRM: BlackBaud CRM (Raisers Edge 7 / D365 considered)
• Location: White City, London
• Onsite days: 2 days per week, with at least one being a Friday

Responsibilities:

• Design and deliver engaging training sessions tailored to different user groups
• Develop training materials, user guides, and onboarding resources
• Assess training needs and continuously improve content and delivery methods
• Collaborate with stakeholders to ensure alignment with business goals
• Provide ongoing support and coaching to users post-training

Ideal Candidate:

• Proven experience delivering CRM training in either.... (BlackBaud CRM, Raisers Edge, D365, or similar)
• Strong communication and presentation skills
• Ability to translate technical systems into accessible training for varied audiences
• Self-motivated with a proactive approach to training delivery and support
• Able to commit to onsite presence in London 2 times per week