Technical Systems Engineer

MAGMAS; Marlow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual paid holiday

Job summary

MAGMAS is seeking an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. This role is customer-focused, involving technical support, infrastructure maintenance and hands-on work at client locations.

You will own issues from diagnosis to resolution, manage service requests via the Service Desk, and keep customers informed to agreed SLAs.

Qualifications

• At least 5 years in IT or related field.
• Cyber Essentials and GDPR security standards are mandatory.
• Microsoft 365 and cloud services (e.g., SharePoint, Teams, OneDrive) are mandatory.
• Azure administration and implementation experience.
• Windows Server 2016/2019/2022 with Group Policy and security configuration.
• Strong customer service and communication skills.

Responsibilities

• Serve as a technical contact for customers and provide IT solutions.
• Diagnose faults on customer premises and perform repairs.
• Manage support cases via the Service Desk platform.
• Keep customers informed per agreed service levels.
• Escalate significant incidents requiring management intervention.
• Review daily priorities and manage workload to complete actions.
• Monitor the condition and performance of customer environments.
• Install, configure, test, maintain and repair hardware and software.
• Keep technical records, tickets and documentation up to date.
• Own urgent incidents, remote or on-site.

Skills

Customer service

Communication skills

Troubleshooting

Teamwork

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Azure

Intune

RMM

Job description

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.

This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.

The Role

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.
• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
• Manage support cases and service requests using the company's Service Desk platform.
• Keep customers informed throughout the support process in accordance with agreed service levels.
• Escalate significant incidents and issues requiring Management intervention.
• Review daily priorities and manage your workload to ensure required actions are completed.
• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
• Keep technical records, tickets and documentation up to date.
• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

On Offer

• Salary of £30,000 - £40,000 per year, dependent on experience.
• 40 days' annual paid holiday.

Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:

• Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).
• Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, Remote Monitoring and Management platforms and telephone systems.
• Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.
• External technology partners and service providers, with the ability to coordinate support where required.
• IT industry standards, processes and best-practice procedures.
• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
• Azure administration and implementation.
• Windows 10, Windows 11 and Mac environments.
• Different customer builds, imaging and deployment requirements.
• Strong customer service skills together with clear written and verbal communication.
• Independent technical troubleshooting and problem-solving.
• Working effectively within a team while being capable of managing tasks independently.