Technical Support Supervisor - Smoke and Fire Systems

JR United Kingdom; Sheffield; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Technical Support Supervisor for their Smoke Control Department in Sheffield. The role focuses on driving growth through business development, managing client relations, and ensuring compliance with safety standards. Candidates should have strong engineering backgrounds and be proactive in identifying market opportunities while providing technical expertise for projects.

Qualifications

• Experience in smoke control systems and technical support.
• Skills in client engagement and cross-selling.
• Exposure to project management and compliance.

Responsibilities

• Act as primary technical support for new enquiries.
• Manage enquiries and conduct site surveys.
• Ensure projects are delivered to high standards.

Skills

Business Development

Technical Support

Project Management

Client Communication

Market Research

Education

Engineering Degree

Job description

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Technical Support Supervisor - Smoke and Fire Systems, Sheffield, South Yorkshire

Client: PRS

Location: Sheffield, South Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Technical Service Supervisor

As an experienced Engineer, this is a unique opportunity to take the first step into a management role. Our client is offering this opportunity. The role will include:

Purpose of the Role

The Smoke Control Department is a pivotal role focused on driving the growth and success of the Fire division. This includes providing technical expertise, supporting new enquiries and customers, and identifying opportunities to expand the business through cross-selling and strategic engagement with existing and prospective clients. The role also encompasses delivering high-quality service through project management, quoting, and ensuring safety standards compliance. AOV understanding is a must-have.

Key areas:

1. Business Development
   • Act as the primary technical support for new enquiries and potential customers.
   • Proactively identify and engage with clients not currently using smoke control services, presenting tailored solutions.
   • Build and maintain strong relationships with existing clients to encourage cross-selling opportunities.
   • Conduct market research to identify growth opportunities within the sector.
2. Enquiry Handling and Quoting
   • Manage incoming enquiries related to smoke control systems.
   • Conduct site surveys to assess project requirements and develop accurate quotations.
   • Prepare detailed proposals for remedial works during planned maintenance.
3. Project Management and Delivery
   • Ensure projects are delivered to high standards, meeting client expectations and company goals.
   • Coordinate with internal teams and subcontractors for timely execution.
   • Monitor progress and address issues or delays promptly.
4. Compliance and Documentation
   • Ensure all RAMS are uploaded and assigned correctly.
   • Maintain health and safety and company policy compliance.
   • Oversee quality assurance to meet standards.
5. Client and Stakeholder Communication
   • Serve as the main contact for smoke control enquiries and projects.
   • Provide technical advice and support throughout projects.
   • Communicate clearly with internal and external stakeholders.
6. Reporting and Analysis
   • Track and report division performance metrics.
   • Provide insights and recommendations for strategic decisions.

Key Performance Indicators (KPIs):

• Growth in revenue
• Conversion rate of enquiries to projects
• Cross-selling success rate
• Compliance with RAMS and safety standards
• Customer satisfaction and retention

Working Conditions:

• Initial onboarding and training in the office, followed by onsite meetings and shadowing.
• Hybrid working arrangement: predominantly home-based, with site visits and office attendance 2-3 times a month. Reviews will be held during probation.