Technical Support Supervisor - Smoke and Fire Systems

JR United Kingdom; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading company in fire safety solutions is seeking a Technical Support Supervisor for their Smoke Control Department in Leeds. This role offers a unique opportunity for an experienced engineer to step into management responsibilities while fostering client relationships and ensuring project success. The ideal candidate will excel in business development, project management, and compliance, contributing to the growth of the fire division.

Qualifications

• Experienced engineer transitioning into management.
• AOV understanding is essential.
• Familiarity with compliance and safety standards.

Responsibilities

• Provide technical expertise and support for business growth.
• Manage inquiries related to smoke control systems.
• Ensure high standards in project delivery and compliance.

Skills

Technical Expertise

Business Development

Project Management

Client Communication

Job description

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Technical Support Supervisor - Smoke and Fire Systems, Leeds, West Yorkshire

Client: PRS

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Technical Service Supervisor

As an experienced Engineer, this is a unique opportunity to take the first step into a management role. Our client is offering this opportunity. The role will include:

• Purpose of the Role: Smoke Control Department is pivotal in driving the growth and success of the Fire division. Responsibilities include providing technical expertise, supporting new inquiries and customers, and identifying opportunities for business expansion through cross-selling and strategic engagement with clients. The role also involves delivering high-quality service through project management, quoting, and ensuring safety standards compliance. AOV understanding is essential.

Key areas:

1. Business Development
   • Act as the primary technical support for new inquiries and potential customers.
   • Identify and engage with clients not currently using smoke control services, offering tailored solutions.
   • Build and maintain strong relationships with existing clients to encourage cross-selling.
   • Conduct market research to identify growth opportunities within the sector.
2. Enquiry Handling and Quoting
   • Manage incoming inquiries related to smoke control systems.
   • Conduct site surveys and develop accurate, competitive quotations.
   • Prepare detailed proposals for remedial works during maintenance activities.
3. Project Management and Delivery
   • Ensure projects meet high standards, client expectations, and company objectives.
   • Coordinate with teams and subcontractors for timely execution.
   • Monitor progress and address issues promptly.
4. Compliance and Documentation
   • Manage RAMS uploads and assignments.
   • Maintain health and safety and company policy compliance.
   • Oversee quality assurance to meet standards.
5. Client and Stakeholder Communication
   • Main point of contact for inquiries and projects.
   • Provide technical advice and support.
   • Communicate clearly with stakeholders.
6. Reporting and Analysis
   • Track division metrics like revenue, enquiry conversion, customer satisfaction.
   • Provide insights for strategic decisions.

Key Performance Indicators (KPIs):

• Revenue growth in smoke control division.
• Inquiry to project conversion rate.
• Cross-selling success rate.
• Compliance with RAMS and safety standards.
• Customer satisfaction and retention.

Working Conditions:

• Onboarding and training in-office for the first week, then onsite shadowing.
• Hybrid work arrangement: home-based with site visits and office visits 2-3 times a month, reviewable at probation.