Technical Support Specialist New Machines

SMT GB; Nottingham; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Health & Wellbeing plan

Pension with matched contributions

Cycle to Work

EV salary sacrifice

Employee discounts

Christmas shutdown

Job summary

SMT GB in the UK is seeking a Technical Support Specialist for New Machines to act as the lead technical authority during preparation, diagnostics, and commissioning. You will work with engineers, product managers and OEMs to ensure machines are configured correctly before handover.

The role requires extensive fault diagnosis across mechanical, hydraulic, electrical and CAN-bus systems, with experience using OEM diagnostic software.

Qualifications

• Extensive knowledge of Volvo Construction Equipment product range.
• Advanced diagnostic capability across mechanical, hydraulic, electrical, electronic, and CAN-bus systems.
• Experience using OEM diagnostic software and machine configuration tools.

Responsibilities

• Provide expert diagnostic support and engineering guidance at the New Machine Preparation Centre.
• Assist engineers with fault finding across mechanical, hydraulic, electrical, electronic, and software systems.
• Lead investigations into complex, repetitive or escalated technical issues with robust root cause analysis.
• Produce detailed technical reports, engineering feedback, and OEM submissions to support continuous product improvement.
• Work with Technical Support Team and Product Managers to resolve technical concerns and maintain OEM standards.
• Ensure machines are correctly configured, commissioned and updated per latest bulletins and software releases.

Skills

Fault diagnosis

Mechanical knowledge

CAN-bus systems

OEM software

Technical reporting

Tools

OEM diagnostic software

Machine configuration tools

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Technical Support Specialist New Machines

Location: Immingham

Contract: Full-time, Permanent

Salary: Competitive; Depending on Experience

About The Role

As a Technical Support Specialist, you will be the lead technical authority for new machine preparation, supporting engineers with complex diagnostics, software integration, commissioning activities, and root cause investigations. Working closely with Product Managers, Technical Support teams, and preparation engineers, you will play a key role in enhancing machine reliability, improving preparation processes, and ensuring machines are configured correctly before customer handover.

What You'll Be Doing

• Acting as the primary technical specialist within the New Machine Preparation Centre, providing expert diagnostic support and engineering guidance.
• Supporting engineers with advanced fault finding across mechanical, hydraulic, electrical, electronic, and software-controlled systems.
• Leading investigations into complex, repetitive, or escalated technical issues, ensuring robust root cause analysis and corrective action.
• Producing detailed technical reports, engineering feedback, and OEM submissions to support continuous product and process improvement.
• Working closely with the Technical Support Team and Product Managers to resolve technical concerns and maintain compliance with OEM standards.
• Ensuring machines are correctly configured, commissioned, and updated in line with the latest technical bulletins and software releases.
• Identifying training needs within the preparation team and delivering both formal and informal technical coaching to improve competency and capability.
• Supporting technical modifications, accessory installations, system integration activities, and preparation-related documentation.
• Contributing to continuous improvement by feeding diagnostic findings into quality, engineering, and preparation processes.
• Building strong working relationships across Sales, Service, Product Management, and Technical teams to support operational success.

What You'll Need

We're looking for a highly skilled technical professional with extensive knowledge of the Volvo Construction Equipment product range and the wider construction industry. You will have advanced diagnostic capability across mechanical, hydraulic, electrical, electronic and CAN-bus systems, along with experience using OEM diagnostic software and machine configuration tools. You'll be confident interpreting technical schematics, wiring diagrams, hydraulic circuits and software configurations, while producing clear and concise reports for engineering, product management and OEM stakeholders.

• Strong technical expertise with the ability to diagnose complex faults and understand system behaviour at a deep level.
• Excellent communication and relationship-building skills, with the ability to work effectively across Product Management, Engineering, Sales, Service and Technical teams.
• A proactive, analytical and collaborative approach, with a focus on improving machine reliability, reducing repeat failures and supporting continuous improvement initiatives.
• Ability to work effectively in a fast-paced environment, managing multiple technical priorities while remaining calm under pressure and delivering high-quality outcomes.
• Full UK Driving Licence and flexibility to travel, work away from home when required, attend training in the UK and overseas, and work occasional weekends or overnight stays to meet business needs.

What's in it for You?

Benefits

• Health & Wellbeing: Health Cash Plan, 24/7 GP service, free physiotherapy access, and a wide range of wellbeing support.
• Family & Lifestyle Support: Enhanced sick pay, maternity, paternity and adoption leave, IVF support, and retirement benefits.
• Financial Benefits: Pension with up to 5% matched contributions, Cycle to Work scheme, EV salary sacrifice schemes, and employee discounts.
• Recognition & Community: Refer-a-friend bonuses, long service awards, volunteering days, and recognition through our Caring, Daring, Sharing awards programme.
• Additional Perks: Christmas shutdown as part of your annual leave entitlement, plus opportunities to get involved through our Employee Council and Social Committee.

Join SMT GB

If you're an experienced technical specialist with a passion for diagnostics, engineering excellence, and continuous improvement, we'd love to hear from you and help ensure every Volvo machine leaves our Preparation Centre performing at its very best.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we're doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.

Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details