Technical Support Specialist (Hardware)

Infinitesima; Abingdon; On-site; GBP 55,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Private health care

EMI Share scheme

Pension contributions 4% (salary-sacr)

Job summary

Infinitesima in Abingdon, UK, is seeking a Technical Support Specialist (Hardware) to help ensure reliability and performance of Metron3D systems across field and manufacturing environments.

You will troubleshoot complex hardware, act as escalation point for Field Service and Applications, and collaborate with Engineering and Manufacturing to implement durable solutions. A physics/engineering background and hands-on hardware experience are expected.

Qualifications

• Extensive experience with precision electromechanical systems.
• Ability to diagnose complex hardware issues.
• Strong collaboration with cross-functional teams including Engineering and Manufacturing.
• Experience in field service or manufacturing support.

Responsibilities

• Provide advanced troubleshooting for Metron3D systems and manufacturing builds.
• Act as escalation point for Field Service and Applications teams.
• Lead structured root cause investigations for hardware issues.
• Support system integration, build activities, and manufacturability input.

Skills

Precision mechanics

Opto-mechanical

Sub-micron precision

Vibration isolation

Nano-positioning

Sensors

Diagnostics

HW/SW interaction

Stakeholder communication

Semiconductor equipment familiarity

Education

Physics or Engineering degree

Equivalent apprenticeship path

Tools

Metrology tools

EFEM modules

Robotics

Semiconductor tool architectures

Job description

Would you like to be instrumental in enabling the next generation of semi-conductors?

Are youaTechnical Support Specialist(Hardware)who can support ourtechnical groupinsupporting the global deployment, reliability, and performance of our systems?Ourteam provides technicalexpertiseacross system hardware, control systems, manufacturing developmentwhistpartnering withApplications, Customer Support, Engineering, and Manufacturing teams.

Are you ahighly collaborative engineer who enjoys solving complex technical problems, working across disciplines, and supporting high-performance semiconductor metrology systems in the field and in manufacturing?

If this resonates, read on….

Reward and Benefits :

• £55,000 to£62,000(depending on experience)

• 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme

Based in Abingdon, Oxford, UK,we are a high calibre team of 100 plus people and we are growing fast. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.

About the role:

A typicalday foraTechnical Support Specialist (Hardware) couldlook like this:

Hardware Technical Support & Escalation

• Providing advanced troubleshooting support for complex hardware issues across installed Metron3D systems and manufacturing builds.

• Acting as technical escalation point for Field Service and Applications teams.

• Diagnosing issues across mechanical, optical, and electronic subsystems.

• Supporting timelyresolution of critical field issues.

System ‑ LevelDiagnostics

• Investigatingsystem ‑ levelperformance issues , including integration with OEM modules and custom components.

• Working closely with the Technical Support Specialist (Control Systems) to diagnose issues across hardware and control systems.

• Reproducing and analysingcustomer‑reportedissues.

Root Cause Analysis & Corrective Actions

• Leading and contributing to structured root cause investigations forhardware‑relatedissues.

• Partnering with engineering and manufacturing teams toidentifyand agree permanent corrective actions.

• Supporting the implementation of design improvements ,componentupdates, and process changes.

Manufacturing & Build Support

• Collaborating with Manufacturing Development Engineers to support system integration and build activities.

• Assistingwith troubleshooting hardware issues during system assembly and integration.

• Providing technical input on manufacturability, subsystem robustness, and overall system stability.

• Support new product introduction includingtesting,traininganddocumentation.

Field Issue Investigation

• Analysing field data, logs, and system performance reports to uncover underlying hardware issues.

• Supporting failure analysis of returned components or subsystems.

Technical Knowledge Development

• Developing andmaintaining troubleshooting procedures , diagnostic workflows, and technical documentation.

• Capturing lessons learned from field issues and sharing them.

• Supporting Customer Support and Applications teams through training on hardware** .**

Who we are looking for:

To succeed as aTechnical Support Specialist (Hardware), we do need you to haveextensiveexperience of:

• Precision electromechanical systems and opto-mechanical assemblies.

• High-stability instrumentation requiring sub-micron precision.

• Vibration isolation , nano-positioning stages,sensorsand tight tolerance mechanical assemblies.

• Diagnosingcomplex system issues across mechanical,electronicand optical subsystems.

• Scientific instrumentation , photonics.

• Analysinginteractions between hardware,softwareand environmental factors.

• Explainingcomplex challenges tokey stakeholders.

Nice to have:

• Familiarity withsemiconductor equipment , wafer handling systems, EFEM modules, robotics , and automated semiconductor tool architectures.

• Familiarity with metrology tools, nano-scale microscopy systems preferred.

**Education / Qualifications:**

Either aPhysics or Engineering degreeor similar, or a clear equivalent path through relevant apprenticeshipor aminimum of 5 years ofaccumulated experience.