Technical Support Specialist — APIs & Integrations

Blink Payment; Manchester; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

26 Days Annual Leave + Bank Holidays

Birthday day off

Private Health Insurance (Vitality)

Perkbox access

Job summary

Blink Payment in Manchester is seeking a curious Technical Support Specialist to deliver an exceptional customer experience and act as a bridge between clients, support, product and engineering.

You will manage escalated tickets, log information in Salesforce, diagnose API issues and drive resolutions across teams to ensure clients get the most from the Blink platform.

A relevant IT/computer science qualification is welcome, with a passion for APIs, integrations and helping customers succeed.

Qualifications

• Strong attention to detail and organisational skills.
• Confident communicator with strong interpersonal skills.
• Willingness to learn new systems and apply technical concepts to customer problems.
• Interest in APIs and integrations with a drive to deepen knowledge.
• Problem-solving mindset and ownership for high-quality customer experience.

Responsibilities

• Manage escalated support tickets professionally and promptly.
• Maintain meticulous records in Salesforce and keep information up to date.
• Diagnose and triage potential system bugs with evidence for product/engineering.
• Take ownership of complex API integration cases from investigation to resolution.
• Interact with clients via live chat, email and phone.
• Diagnose and resolve issues before escalation where possible.
• Support cross-department collaboration and share best practices.
• Identify opportunities to improve processes and support efficiency.
• Investigate platform/integration/API issues and escalate to third-line support when needed.

Skills

Attention to detail

Strong communication

Learning new systems

API & integrations interest

Problem solving

Education

Relevant qualification in computer science / software development / IT

Tools

Salesforce

Job description

Blink Payment in Manchester is seeking a curious Technical Support Specialist to deliver an exceptional customer experience and act as a bridge between clients, support, product and engineering.

You will manage escalated tickets, log information in Salesforce, diagnose API issues and drive resolutions across teams to ensure clients get the most from the Blink platform.

A relevant IT/computer science qualification is welcome, with a passion for APIs, integrations and helping customers succeed.