Technical Support Specialist

Applause IT Recruitment Ltd; Manchester; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading technology company in Manchester seeks a Technical Support Specialist with experience in electrical and IT systems. This role involves providing technical support, managing escalations, and delivering exceptional customer service in various settings. Ideal for candidates with strong IT and communication skills, the position also offers a competitive salary and benefits.

Benefits

Competitive annual leave and benefits package

Life Assurance and Employee Assistance Program

Health & well-being days and social events

Training and career development opportunities

Qualifications

• Proficient in Microsoft Windows, IP networks, cloud technologies, and general IT systems.
• Ability to build rapport with customers and colleagues.
• Full UK Driving Licence required.

Responsibilities

• Provide technical support to customers and internal teams, both remotely and onsite.
• Install and configure software and hardware solutions, diagnose faults.
• Conduct training for customers and staff on product usage and troubleshooting.

Skills

Customer Service Excellence

IT Skills

Electrical Qualification

Education

17th or 18th Edition Electrical Qualification

Job description

Technical Support Specialist - Electrical and IT Systems
Location: Manchester
Salary: 30,000 - 34,000 + Benefits

Are you an experienced Technical Support Engineer with a strong background in electrical and IT systems? Whether you've worked with office printers, specialist equipment in hospitals or clinics, or within manufacturing environments, this role offers an exciting opportunity to apply your skills in a leading technology company.

We are seeking a Technical Support Specialist to join our expanding Technical Support team at a global manufacturer of cutting-edge solutions in the security and automation industry.

Key Responsibilities:

• Provide Technical Support to customers and internal teams, both remotely and onsite, ensuring swift resolution of technical issues.
• Install and configure software and hardware solutions, diagnose faults, and conduct root cause analysis.
• Deliver exceptional customer service - in-person, over the phone, and in meetings.
• Support on-site visits across the UK and occasionally overseas to address complex technical challenges.
• Manage technical escalations and collaborate with internal teams such as Development, Product Management, and Quality.
• Conduct training for customers and staff on product usage and troubleshooting.

Key Skills & Experience Required:

• Electrical Qualification - 17th or 18th Edition is essential.
• IT Skills - Proficient in Microsoft Windows, IP networks, cloud technologies, and general IT systems.
• Customer Service Excellence - Strong communication skills and ability to build rapport with customers and colleagues.
• Full UK Driving Licence is required.
• Desirable (Not Essential): Background in electronics or prior experience with electrical systems.

Benefits:

• Salary: 30,000 - 34,000 + Benefits
• Competitive annual leave and benefits package
• Life Assurance and Employee Assistance Program
• Health & well-being days and social events
• Training and career development opportunities

If you're looking to apply your electrical and IT expertise in a dynamic and supportive environment, this could be the perfect next step in your career.

Click Apply Now