Technical Support Specialist

TN United Kingdom; Magherafelt; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Technical Support Specialist to join their team in Magherafelt. In this role, you will provide essential technical assistance for innovative automated storage solutions, ensuring optimal performance and reliability. Your problem-solving skills will be crucial as you troubleshoot issues and deliver exceptional customer service. This predominantly office-based position offers an opportunity to grow your technical expertise while collaborating with engineering teams to enhance customer satisfaction. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• Basic understanding of electronics and mechanics is useful.
• Willingness to learn and develop technical skills is essential.

Responsibilities

• Support automated pallet storage systems globally.
• Troubleshoot and resolve issues remotely and via phone.
• Train customers on system operation and maintenance.

Skills

Technical Support

Problem Solving

Customer Service

Electronics Knowledge

Tools

Support Interface Software

Job description

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Technical Support Specialist, Magherafelt

Client:

Connexus International Limited

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

07181dd1cb28

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Our client is a leading provider of innovative storage solutions designed to optimise efficiency and productivity for various industries. They specialise in state-of-the-art automated storage and retrieval systems (ASRS) that enhance warehouse operations. Their commitment to excellence and customer satisfaction drives our continuous growth and success. We are seeking a dedicated and experienced Technical Support Specialist. The ideal candidate will provide technical assistance and support to our clients, ensuring the optimal performance and reliability of our automated storage systems. This role involves troubleshooting, problem-solving, and delivering exceptional customer service.

Responsibilities:

• Supporting automated pallet storage systems in operation globally.
• Fixing issues remotely through our support interface software and aiding customers over the phone to fix any mechanical issues that may occur, to keep downtime to a minimum.
• Problem solving, figuring out issues before they happen and working out what the issue is with limited information using problem-solving skills.
• Collaborate with engineering and development teams to escalate and resolve complex technical problems.
• Train customers on system operation, maintenance, and troubleshooting procedures.
• Participate in on-call rotation to provide after-hours support as needed.
• Continuously improve knowledge of company products, industry trends, and best practices.
• Predominantly office-based job

Requirements:

• A basic understanding of electronics and mechanics would be useful but a willingness to learn and develop these skills is more important.