Customer Technical Support Specialist

MCS Group; Belfast; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology organization is seeking a talented Application Support Analyst to join their expanding IT operations team in Belfast. This full-time permanent role focuses on delivering high-quality application support and cloud-based solutions in a hybrid working environment. The position offers strong career progression opportunities and involves managing incidents, providing technical support, and liaising with stakeholders.

Benefits

Competitive salary up to £45,000

Hybrid working

Excellent training and development support

Modern office environment

Clear pathway for career progression

Qualifications

• Strong experience in SQL Server Management.
• Familiarity with Cloud technologies beneficial.

Responsibilities

• Provide first-line to third-line technical support.
• Investigate and resolve technical issues through SQL queries.
• Manage incidents effectively and ensure timely resolution.

Skills

SQL Server Management

Cloud technologies

SOAP protocols

Postman testing

Excellent communication

Job description

MCS is delighted to be working with a leading organisation in the technology sector, who are seeking a talented Application Support Analyst to join their expanding IT operations team.

This is a full-time permanent role focused on delivering high-quality application support, incident management, and cloud-based solutions across a dynamic technical environment.

This is a hybrid role based in Belfast, offering flexibility and strong career progression opportunities.

Key Responsibilities:

• Provide first-line to third-line technical support across a range of enterprise applications and platforms
• Investigate and resolve technical issues through SQL queries
• Manage incidents effectively, prioritising based on business impact and ensuring timely resolution
• Support end-users with technical guidance and system updates
• Assist in the testing, quality assurance, and performance monitoring of cloud environments
• Liaise with stakeholders and technical teams to deliver support solutions and service improvements

Skills & Experience Required:

• Strong experience in SQL Server Management
• Familiarity with Cloud technologies would be beneficial
• Exposure to SOAP protocols, Postman testing, and command-line interfaces would also be beneficial
• Excellent communication skills with a customer-focused approach

What you will get in return:

• Competitive salary up to £45,000
• Hybrid working (Belfast based)
• Excellent training and development support
• Modern office environment with a supportive team culture
• Clear pathway for career progression

To speak in absolute confidence about this opportunity, please contact Luke Graham, IT Recruitment Consultant at MCS Group, on 02890 490859 or click the apply button below.

If this position is not right for you, we have others that are.

Please visit MCS Group at www.mcsgroup.jobs to view a wide selection of our current jobs or give us a call at 028 9023 5456.

All conversations will be treated in the strictest confidence.