Technical Support Specialist

Easee; Glasgow; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Salary sacrifice

PMI with Aviva

12% pension

Job summary

Easee is seeking a Technical Support Specialist in Glasgow to serve as the main contact for UK installers and customers, understanding their challenges and driving improvements in support and products.

You will join a team delivering knowledge, training, and exceptional customer experiences across Europe with a focus on the UK market.

Qualifications

• Relevant vocational/technical education or equivalent practical experience.
• Strong troubleshooting and structured problem-solving skills.
• Good technical understanding and ability to communicate clearly.
• Customer-focused, structured, curious and solution-oriented.

Responsibilities

• Build strong knowledge of Easee products, systems and support processes.
• Establish trusted relationships with UK installers, partners and end users.
• Deliver timely, accurate and customer-focused support and ensure inquiries are followed through to resolution.
• Balancing technical troubleshooting, customer expectations and efficient case handling across multiple channels.
• Translating recurring customer and installer challenges into clear improvements to products, processes and documentation.
• Supporting a growing and changing product portfolio while maintaining a consistently high service level.

Skills

Troubleshooting

Structured problem-solving

Technical communication

Customer-focused

Education

Vocational/technical education

Job description

Location: Glasgow, UK

Reports to: Technical Support Manager

Language Requirements: English

The Opportunity

At Easee, we're building technology that makes electrification effortless. Our products are used across Europe, and our success depends on attracting people who share our ambition, curiosity, and commitment to great results.

As our Technical Support Specialist, you'll play a key role in a seamless experience for our partners and customers. You'll become the main point of contact for our UK installers and customers in order to understand their challenges and needs and, with that, contribute to making our customers the happiest in the world.

What's in it for you

• Take part in developing our next-generation EV chargers, working alongside some of the experts behind one of the world's best-selling EV chargers

• Collaborate across borders with a passionate team that wants to make the world a better place

• Work for a company built on an inspirational, sustainable business culture

• Help shape the customer experience for the UK market while working with innovative EV charging technology

• Contribute to a growing knowledge base and directly influence improvements to products, processes, and training

Core Outcomes

Short term

• Build strong knowledge of Easee products, systems and support processes.

• Establish trusted relationships with UK installers, partners and end users.

• Deliver timely, accurate and customer-focused support and ensure that inquiries are followed through to resolution.

• Balancing technical troubleshooting, customer expectations and efficient case handling across multiple channels.

• Translating recurring customer and installer challenges into clear improvements to products, processes and documentation.

• Supporting a growing and changing product portfolio while maintaining a consistently high service level.

Long term

• Contribute to high customer and partner satisfaction in the UK market.

• Improve the quality and availability of troubleshooting guidance, knowledge articles and training material.

• Support continuous improvement across Customer Excellence by sharing recurring issues and customer insights with relevant internal teams.

What you need to bring along

Must-haves

• Relevant vocational/technical education or equivalent practical experience.

• Strong troubleshooting and structured problem-solving skills.

• Good technical understanding and ability to communicate clearly.

• Customer-focused, structured, curious and solution-oriented.

Nice-to-haves

• Background as an electrician, installer or similar technical trade.

• Experience with electrical installation, EV charging or related technology.

• 2–3 years’ experience in customer support, preferably within technology.

• Norwegian, Swedish, Danish, Dutch or French language skills.

Interview Process

• (30m) Recruiter Screen

• (30m) Hiring Manager Screen

• (90m) Hands-On Challenge and Technical Deep Dive

We request two professional references in our final round. We may conduct background checks if necessary.

Who we are

Easee is a Norwegian technology company with a clear purpose: Effortless Electrification for All.
We develop smart charging and energy solutions designed to make access to electrification simpler, smarter, and more scalable.
Our culture is built around three values:
Dare:We challenge assumptions and explore new possibilities.
Care:We support each other, our partners, and our customers.
Deliver:We take ownership and follow through on our commitments.
We believe great results come from ambitious people who care about each other, challenge the status quo, and take ownership.

What we offer

• A key role in developing Easee's next-generation EV chargers

• The chance to work alongside some of the experts behind one of the world's best-selling EV chargers

• Collaboration with skilled colleagues across hardware, software, and product

• A part in Easee's international expansion into new markets

• A modern company culture that values innovation, people, and fun

• Competitive salary and benefits package including salary sacrifice, PMI with Aviva, and 12% pension contribution.