Technical Support Services Supervisor

Insignis; Portsmouth; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

An innovative company is seeking a Technical Support Services Supervisor to lead a dynamic team in Portsmouth. This role involves mentoring team members, enhancing service delivery, and managing B2B and B2C customer relationships. With a focus on personal development and technical expertise, you will drive improvements in support services while enjoying a hybrid work environment. The company offers a comprehensive benefits package, including additional holiday options, healthcare plans, and opportunities for professional growth. If you have a passion for technology and leadership, this is the perfect opportunity to make a significant impact.

Benefits

25 days holiday plus bank holidays

Healthcare plan scheme

Upskilling apprenticeship training

Cycle to work scheme

Employee Assistance Programme

Staff discounts

Social and wellbeing events

Qualifications

• Experience in leading customer support teams and resolving escalated issues.
• Strong communication skills and ability to manage multiple projects.

Responsibilities

• Supervise a team of 6, providing mentorship and driving service improvements.
• Communicate confidently with both internal and external stakeholders.

Skills

Mentorship experience

Customer relationship management

Technical knowledge of computers

Process development

Effective communication

Project management

Job description

Technical Support Services Supervisor - Portsmouth (Hybrid) - Up-to 31,000 Per Annum DOE
We are on the hunt for an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top notch B2B and B2C solutions and products. Within this role you'll be working to provide support to end customers, mentorship and coaching the team, and act as a second in command for the team reporting to the Support Services Manager.

Required Experience:

• Previous mentorship or leadership experience within a customer support team involving the resolution of escalated tickets
• Experience handling both B2B and B2C customer relationships
• A personal interest in technology including an understanding of the component parts of a computer, and the process of building PC's
• Experience developing processes and procedures to streamline and strengthen business operations across the team
• Effective communication skills and ability to build relationships with stakeholders quickly
• Ability to manage multiple concurrent projects or deadlines effectively

Day-to-Day Responsibilities:

• Supervising a team of 6 providing mentorship and driving service improvements through learning and development of staff
• Working closely with B2B and B2C customers delivering top notch services
• Willingness to step up and take on responsibility when needed and act as a second in command for your manager
• Confident communicating with internal and external stakeholders

What's in it for you:

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Healthcare plan scheme
• Upskilling apprenticeship training
• Cycle to work Scheme
• Employee Assistance Programme
• Staff discounts
• Social and wellbeing events
• Hybrid working (after training period) (3 days on-site, 2 days WFH per week)