Technical Support Representative

Barracuda Networks; Reading; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in cybersecurity is seeking a motivated Support Technician to join their dynamic team. In this entry-level role, you will provide exceptional technical support for innovative security solutions, helping customers and partners troubleshoot issues via phone, email, and chat. Your fluency in multiple languages will enhance communication with a diverse clientele. This role offers a chance to grow within a supportive environment that values your contributions and provides opportunities for internal mobility. If you're eager to learn and make an impact, this is the perfect opportunity for you.

Benefits

Equity options

Internal mobility opportunities

Team environment

Valued experiences

Qualifications

• Entry-level position requiring IT-focused education and troubleshooting skills.
• Fluency in multiple languages is a plus for customer support.

Responsibilities

• Provide technical support for security solutions via various communication channels.
• Assist customers with configuration, implementation, and troubleshooting.

Skills

Technical Support

Troubleshooting

Solution-oriented Thinking

Fluency in Italian

Fluency in Spanish

Fluency in French

Basic Knowledge of Public Cloud

Basic Knowledge of VPN

Basic Knowledge of Virtualization

Basic Knowledge of Microsoft 365

Education

Completed education with a focus on IT

Tools

Linux

Windows

macOS

Email Products

Web Technologies

Job description

Job ID: 26-021(2)

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

We're currently looking for a highly motivated and excited Support Technician with computer and networking knowledge, to provide quality support of our superb networking and security products to our customers and partners.

This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.

What you’ll be working on:

1. Provide technical support for Barracuda's security solutions via phone, email, chat, or remote access.
2. Assist our partners and customers with configuration, implementation, and troubleshooting.
3. Communicate with, assist, and support our customers and partners to protect their IT infrastructure.
4. Provide assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.

What you bring to the role:

1. Fluency in Italian, Spanish, and/or French, with either English or German as a second language.
2. Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university degree).
3. Strong troubleshooting and problem-resolution skills.
4. Ideally, experience in technical support.
5. Strong solution-oriented thinking and a willingness to learn new technologies.
6. Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies is an advantage.

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross-training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.

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