Technical Support Pro: Key Accounts & On-Site Tech

Origin Frames Limited; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Origin Frames Limited in High Wycombe is seeking a Technical Support Executive to support our Partner Services team by offering expert technical guidance and hands-on product knowledge.

You will diagnose issues, assist key accounts, process customer orders, and collaborate with on-site technicians to deliver outstanding service and drive continuous product improvements. This role combines office-based work with hands-on time and a Monday to Friday shift pattern.

Qualifications

• Strong customer service and communication skills.
• Technical aptitude with the ability to understand and explain product functionality.
• Problem-solving and analytical skills.

Responsibilities

• Provide technical support and guidance to customers, partners, and internal teams.
• Manage and resolve customer enquiries in a professional and timely manner.
• Support key accounts with technical advice and issue resolution.
• Investigate product and manufacturing issues to determine root causes.
• Identify recurring trends and recommend improvements or corrective actions.
• Process customer orders accurately and efficiently.
• Answer and manage incoming telephone calls and email enquiries.
• Work closely with on-site technicians to enhance technical expertise.
• Maintain accurate records of customer interactions and technical cases.
• Contribute to delivering a high standard of customer satisfaction.

Skills

Customer service

Communication

Technical aptitude

Problem solving

Analytical skills

Job description

Origin Frames Limited in High Wycombe is seeking a Technical Support Executive to support our Partner Services team by offering expert technical guidance and hands-on product knowledge.

You will diagnose issues, assist key accounts, process customer orders, and collaborate with on-site technicians to deliver outstanding service and drive continuous product improvements. This role combines office-based work with hands-on time and a Monday to Friday shift pattern.