Technical Support Officer - LHC Field based with regular visits to project locations and LHC office Technical

South West Procurement Alliance; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Car allowance

Birthday off

Volunteering leave

Wellbeing allowance

Private medical cover

Job summary

LHCPG is seeking a proactive Technical Support Officer to join our regional team (Midlands, London and Southeast). You will support projects through meetings, site visits and technical reviews, helping clients and contractors achieve successful procurement outcomes.

You will work closely with the Senior Technical Support Manager and liaise across the organisation to ensure compliance, quality assurance and effective delivery of LHCPG products and services.

Qualifications

• Experience in building, construction or housing environment.
• Ability to engage with a wide range of stakeholders and build relationships.
• Experience using databases or CRM systems.
• Understanding of building products, services and technical documentation.
• Willingness to travel throughout the region and attend meetings/site visits.

Responsibilities

• Attend project meetings and site visits to monitor progress and resolve queries.
• Build and maintain relationships with clients, AppCos, contractors and stakeholders.
• Provide technical and procurement support, review tender documentation and guide on LHCPG frameworks.
• Conduct site and factory visits to monitor quality and adherence to specifications.
• Promote LHCPG products and services through stakeholder engagement and industry events.

Skills

Stakeholder engagement

Communication skills

Independent working

Problem solving

Project support experience

Education

Vocational qualification in building/construction/technical discipline

Tools

Microsoft Dynamics

CRM systems

Job description

Field based with regular visits to project locations and LHC office

Technical

Full time

Permanent

Are you a proactive and detail-oriented professional with a passion for the built environment and project support? We're searching for a dynamic Technical Support Officer who thrives on supporting the intricate details of construction processes while also providing crucial support for project success. If you're ready to bring your expertise to a role that combines the best of both worlds, join our team and be an essential part of our mission to improve lives and places.

As a Technical Support Officer in our Midlands, London and Southeast region, you will play a key role in delivering added value services to clients and supporting the successful operation of LHCPG frameworks. Working closely with the Senior Technical Support Manager and the wider LHC team, you will provide both project and technical support, helping clients, partners and contractors to achieve successful procurement and project outcomes. From attending project meetings and carrying out site visits to reviewing technical documentation and providing guidance on LHCPG products and services, you'll act as a trusted point of contact for a range of stakeholders. You'll also help ensure compliance with framework requirements, support quality assurance activities, and represent LHC across the construction and procurement sectors.

Key aspects of the role include:

• Supporting projects throughout their lifecycle, including attending meetings, monitoring progress and helping to resolve project-related queries
• Building and maintaining strong relationsh ips with clients, Appointed Companies (AppCos), contractors and other key stakeholders
• Providing technical and procurement support, including the review of tender documentation, validation of contractor pricing and guidance on LHC frameworks and services
• Undertaking site and factory visits to monitor quality, compliance and adherence to specifications
• Promoting LHC's products and services through stakeholder engagement, industry events and marketing activities

What we are looking for:

You'll have experience within the construction, building or housing sector and a good understanding of building products, services and project delivery. We're looking for someone who enjoys building relationships, is comfortable working independently and can provide practical support and advice to a wide range of stakeholders.

To be successful in this role, you'll bring:

• At least five years' experience working in a building, construction or housing environment
• A vocational qualification in a building, construction or technical discipline
• A good understanding of construction products, services and technical documentation
• Experience using databases, CRM systems, or platforms such as Microsoft Dynamics
• Strong communication skills with the ability to engage confidently with everyone from site teams to senior leaders
• Excellent organisational skills and the ability to manage a varied workload across multiple projects and locations
• A proactive approach to problem-solving, with the confidence to work independently and take ownership of tasks
• The ability to develop and maintain effective working relationships with clients, contractors and colleagues

You'll also need a full UK driving licence and be willing to travel throughout the region, including occasional overnight stays.

Please review the attached Job Description and Person Specification for further information on the role, key responsibilities and essential criteria.

At LHCPG, the workwedo has real impact.We'rea purpose-driven, not-for-profit organisation that helps improvelives andplacesacrosscommunitiesin theUK. In return,you'llenjoy a supportive culture,opportunities to develop your careerand a range of benefits designed to help you thrive both inside and outside of work.

Some of the benefitsyou’llenjoy include:

• Salary of £39,975 per annum
• Car allowance of £5,740 per annum
• An extra day off for your birthday
• 1.5 days of volunteering leave per year
• Monthly wellbeing allowance

After successful completion of probation:

• Private medical cover and health cash plan
• Up to 10 days working from anywhere each year
• Enhanced family leave benefits
• Retail discounts and additional lifestyle benefits

Key dates:

• Virtual first-stage interviews: w/c 28th September 2026
• In person final-stage interviews: w/c 5th October 2026

The LHC Procurement Group has a legacy spanning over 60 years in procurement and construction, distinguishing itself as the UK’s first framework provider of its kind. Originally known as LHC and operating under the London Borough of Hillingdon, LHC transitioned to LHC Procurement Group (LHCPG), a not-for-profit independent company limited by guarantee (CLG), in April 2023.

With a strong commitment to innovation and delivering community impact, LHCPG was the first national provider to deliver genuinely regional framework solutions, responding to the unique needs of communities across the UK.

As a Gold Standard accredited organisation, affirmed by Constructing Excellence, LHCPG stands alone in offering complete regional service coverage. This recognition underscores our commitment to quality and continual improvement across the procurement and construction sectors.

Our mission is to enhance lives and places through quality procurement solutions.

Technical_Support_Officer_-_LHC_JDPS_-_July_2026.pdf