Technical Support Officer Grade 6 (£34,416 -£35,448)

Your Croydon; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Croydon Council is seeking two Technical Support Officers for fixed-term contracts until March 2026. The role involves supporting the planning service by processing applications and maintaining records, with opportunities for flexible working arrangements and comprehensive training.

Benefits

Competitive salary and local government pension scheme

Flexible working arrangements

Comprehensive training and development opportunities

Inclusive and diverse workplace

Qualifications

• Experience in an office environment with case management IT systems.
• Ability to read and scale drawings.
• Methodical approach to prioritising tasks.

Responsibilities

• Support validation and processing of planning applications.
• Maintain accurate customer records.
• Assist with technical queries from colleagues and customers.

Skills

General IT skills

Attention to detail

Organisational skills

Communication

Customer service focus

Tools

IDOX Uniform

Job description

2x Technical Support Officer

2x Fixed Term Contracts until 30 March 2026.

About the Role

Croydon Council's Development Management Team is responsible for the full range of planning applications and consents. We are seeking a Technical Support Officer to join our Development Management Technical Support Team, and support the planning service in processing applications. This role is pivotal in supporting our service as we enhance our digital capabilities to better serve Croydon residents and businesses.

As our Technical Support Officer, you will provide essential technical assistance to ensure planning applications are processed efficiently, records are maintained accurately, and our systems operate effectively.

We are willing to consider full time, part-time and flexible working.

Key Responsibilities

• Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform
• Maintain accurate customer records and archive systems in accordance with departmental procedures
• Assist with technical queries from colleagues and customers
• Participate in service development initiatives and team meetings and identify opportunities to improve efficiency

About You

The ideal candidate will have:

• Experience working in an office environment with case management IT systems
• Strong general IT skills including proficiency in Windows, word-processing and email
• The ability to read and scale drawings
• Excellent attention to detail and organisational skills
• Strong written and verbal communication abilities
• A methodical approach with the ability to prioritise tasks effectively
• Customer service focus with a helpful and confident manner
• The ability to work well under pressure while maintaining accuracy

Knowledge of planning legislation, local government operations, and experience with planning-related systems (IDOX Uniform) would be advantageous but not essential, as training will be provided.

What We Offer

• Competitive salary and local government pension scheme
• Flexible working arrangements
• Comprehensive training and development opportunities
• The chance to contribute to significant improvements in how we serve our community
• Being part of an inclusive and diverse workplace that values your contribution

Croydon Council is committed to equality of opportunity in employment and service delivery. We welcome applications from all backgrounds and communities.

To view the Technical Support Officer role profile please click here

Closing date 5 June 2025 @11:59pm

Equal Opportunities & Safeguarding

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

Additional Information