Technical Support Officer

Salford Council; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading council is seeking an ambitious Technical Support Officer to assist in Highway Licensing Activities. You will manage applications and licensing data, ensuring accuracy and compliance while adhering to strict deadlines. This role requires strong communication and organizational skills as well as a commitment to continual service improvement.

Qualifications

• Demonstrated passion, respect, and pride in accuracy.
• Ability to work within deadlines and targets.

Responsibilities

• Process GMRAPS applications and licenses accurately.
• Schedule works within defined priorities and adhere to strict deadlines.
• Manage charges set by the Highway & Permitting team.

Skills

Effective written communication

Effective oral communication

Organizational skills

Numeracy skills

Team player

Job description

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We are seeking an ambitious, self-motivated Technical Support Officer to assist in the delivery of our Highway Licensing Activities.

The primary responsibility will be to process Greater Manchester Road Activity Permit Scheme (GMRAPS) applications and licenses accurately, ensuring all data related to Highway Permitting & Licensing is collected and recorded.

You will schedule works within defined priorities and adhere to strict deadlines set by the GMRAPS scheme and the New Roads and Street Works Act 1991.

You will check, process, and record all applications related to Highway Permitting and licensing.

Manage charges set by the Highway & Permitting team according to current fees, and oversee all processes related to highway income, ensuring all permit/license fees are paid.

Generate and record charges for fixed penalty notices, liaise with private contractors regarding permit applications, and escalate non-compliance issues with supporting evidence to the Senior Licensing Officer. The role may require covering for other team members as needed.

About you

To embody our values and behaviors, demonstrating passion, respect, pride in accuracy, responsibility, and a willingness to improve.

• Effective written and oral communication skills, well-developed numeracy skills.
• Excellent organizational skills and ability to work within deadlines and targets.
• A good team player.

For inquiries or informal discussions, contact: Pam Docksey [email protected]

Note: We are not accepting candidates requiring sponsorship for this position.

About Salford

We are dedicated to improving residents' lives and fostering a diverse, inclusive culture. We hold professional accreditations supporting this commitment.

Learn more about Salford as a place to live, work, and grow, and explore the benefits we offer on our Salford pages.

Continuous Service

Employees can retain their service-related benefits when moving within various public sector organizations in Greater Manchester, including Councils, NHS, Fire and Rescue, and Transport for Greater Manchester. Details are available on our Continuous Service page.

Guaranteed Assessment Schemes

We are committed to improving employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel through our Guaranteed Assessment Scheme. For more information and eligibility, visit our scheme page.

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