Technical Support Officer

Hoople; Hereford; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading council in Herefordshire is seeking a dedicated individual to join its Waste Management Team. This role involves providing essential technical support during the introduction of new waste services, ensuring excellent service delivery to residents and businesses. Candidates should possess strong communication and IT skills, with a keen attention to detail and organizational abilities.

Benefits

Pension Scheme Enrolment

31 days' annual leave plus bank holidays

Flexible working options

24/7 Employee Assistance Programme

Payment of professional membership fees

Range of retail and leisure benefits

Qualifications

• High level of written and oral communication skills.
• Competent in the use of information technology systems.
• Exceptional organizational skills.

Responsibilities

• Provide technical support in the Waste Management Team.
• Deliver high quality waste management services and advice.
• Support the team while ensuring confidentiality of sensitive information.

Skills

Communication skills

IT competency

Organizational skills

Attention to detail

Job description

About The Role
Contract: Permanent
Salary: £25,183 - £27,269
Hours: 37
Location: Hereford
Closing Date: 03/07/2025

Herefordshire Council are looking for an enthusiastic and customer focussed individual to join its friendly Waste Management Team. We are about to introduce new waste services across the county so this is an exciting time to join Herefordshire Council and its Waste Management team.
Your role will be to provide the technical support needed in our busy team to continue delivery of high quality waste management services and advice to residents and businesses across the county.
You will need to have a high level of written and oral communication skills and be competent in the use of Information Technology systems with excellent attention to detail. We are looking for someone who has exceptional organisational skills, is dependable and able to work with confidential and sensitive information.
The post is based at Plough Lane in Hereford and it is anticipated that the post will need to work from here as necessary to support the team but working from home is also current practice.
If applying for the job please ensure that you provide a personal statement which demonstrates how you meet each of the requirements as listed under the person specification section within the job description. If you want to find out more about the role please contact the Principal Commercial Waste Officer, Paul West on 01432 260488.
Benefits of working for Herefordshire Council:
A competitive salary, generous holiday entitlement, and access to our contributory pension andstaff benefits scheme, which includes:

• PensionScheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave:31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working:flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme:24/7 access to support and counselling
• Payment ofprofessional membership fees
• Pick your perks– our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supported statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant;
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supportingyoung people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.
To apply, please submit your CV and complete thesupporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.