Technical Support Officer

JobsTrackR; Harlow; On-site; GBP 19,000 - 24,000; Full time

Job summary

JobsTrackR in Harlow is seeking a Technical Support Officer on a full-time basis to assist the Asset Management and Compliance teams. The role covers technical support, data management, and coordination of surveys, with a focus on accurate records and timely responses to stakeholders.

The ideal candidate will handle data collection, reporting, and meeting administration, while ensuring health and safety documentation and data protection standards are followed.

Responsibilities

• Provide technical and administrative support to the Asset Management and Compliance teams.
• Coordinate and monitor Stock Condition Surveys and Energy Performance Certificate (EPC) surveys.
• Maintain accurate property, compliance, and asset management records and databases.
• Respond to enquiries from tenants, leaseholders, contractors, and colleagues in a professional and timely manner.
• Assist in the preparation of reports, performance data, meeting documentation, and correspondence.
• Take minutes at meetings and distribute actions where required.
• Support housing analysts with data collection, validation, and reporting activities.
• Facilitate user access to asset management systems and provide basic system support and training.
• Liaise with contractors and surveyors to ensure property and compliance information is updated accurately.
• Monitor and track asset management programmes, repairs projects, and compliance activities.
• Assist in the administration of planned maintenance and capital investment programmes.
• Support the management of housing compliance records, including health and safety documentation.
• Ensure all information is maintained in accordance with data protection and record management requirements.
• Develop positive working relationships with tenants, leaseholders, and internal departments.

Job description

Technical Support Officer needed in Harlow Paying £116.96 per day ref 24103

Full time hours on a temporarybasis

• Key Responsibilities
  • Provide technical and administrative support to the Asset Management and Compliance teams.
  • Coordinate and monitor Stock Condition Surveys and Energy Performance Certificate (EPC) surveys.
  • Maintain accurate property, compliance, and asset management records and databases.
  • Respond to enquiries from tenants, leaseholders, contractors, and colleagues in a professional and timely manner.
  • Assist in the preparation of reports, performance data, meeting documentation, and correspondence.
  • Take minutes at meetings and distribute actions where required.
  • Support housing analysts with data collection, validation, and reporting activities.
  • Facilitate user access to asset management systems and provide basic system support and training.
  • Liaise with contractors and surveyors to ensure property and compliance information is updated accurately.
  • Monitor and track asset management programmes, repairs projects, and compliance activities.
  • Assist in the administration of planned maintenance and capital investment programmes.
  • Support the management of housing compliance records, including health and safety documentation.
  • Ensure all information is maintained in accordance with data protection and record management requirements.
  • Develop positive working relationships with tenants, leaseholders, and internal departments.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared