Technical Support Officer

BAE Systems .; City of Edinburgh; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Support Officer to join their JORN team in Edinburgh. This role involves ensuring the operational availability of ICT and engineering systems, supporting vital surveillance capabilities. You will perform network administration, troubleshoot systems, and conduct preventative maintenance. Ideal candidates will have a strong technical background in Electronics or IT, with experience in Red Hat Linux and network troubleshooting. Join a diverse and inclusive workplace that values your wellbeing and offers opportunities for career growth in a thriving sector.

Benefits

Diverse workplace culture

Career growth opportunities

Support for veteran community

Inclusive hiring practices

Qualifications

• Experience in Radar, Telecoms, Electronics, IT Networking, and Systems Administration.
• Ability to work in a customer-focused IT team with minimal supervision.

Responsibilities

• Support ICT and technical systems for the JORN and other surveillance systems.
• Perform network administration and assist in system fault-finding.

Skills

Electronics

Telecommunications

Information Technology

Network Troubleshooting

Red Hat Linux

RF or Radar Systems

Education

Certificate IV or higher in a technical field

Tools

Red Hat Operating System

Job description

Technical Support Officer

At BAE Systems Australia

• Do interesting work that MATTERS
• ENJOY what you do
• GROW your career
• Be YOU

We work in a thriving sector that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and groundbreaking technology. Individually, we all contribute to our success. Collectively, we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY

We have a great opportunity for a Technical Support Officer to join our JORN (Jindalee Operational Radar Network) Line of Business based at SA-RAAF Edinburgh.

Reporting to the Battlespace Surveillance Centre Maintenance Lead, you will be responsible for ensuring the operational availability of ICT and engineering systems in support of the RAAF surveillance capabilities.

The role will see you working across a shift pattern which encompasses days and evenings.

Key responsibilities include:

1. Support ICT and technical systems in order to maintain the Jindalee Operational Radar Network (JORN) and other relevant surveillance systems
2. Perform basic network administration functions utilising the Red Hat operating system
3. Assist in system level fault-finding including the management of faults and liaising between the customer, field technicians, and engineering teams
4. Perform inspections and conduct preventative maintenance to ensure availability of ICT systems, emergency backup power, and cooling systems
5. Ensure documentation of all faults and maintenance activities are conducted in accordance with engineering procedures
6. Support engineering activities
7. Monitor system health and performance
8. Prepare, update, and compile fault reports and documentation on significant outages and limitations to the system
9. Maintain knowledge and expertise in proprietary products used in the surveillance systems
10. Carry out investigations into deficiencies and defects within the BSC operational support area
11. Fulfil all the requirements of an Authorised Tradesperson under the Sustainment Maintenance Contractor (SMC) structure

About YOU

• Certificate IV or higher or relevant experience in a technical field such as Electronics, Telecommunications, Information Technology
• Demonstrated experience across areas such as Radar/ Telecoms/ Electronics/ IT Networking and Systems Administration
• Demonstrated experience working in a customer-focused IT team, and able to work with minimal supervision
• Demonstrated experience in administering Red Hat Linux operating system
• Demonstrated experience in network troubleshooting including switching and routing
• Demonstrated experience in RF or radar systems
• Defense security clearance or eligibility to obtain
• Eligibility to be cleared for International Traffic In Arms (ITAR) regulations

We believe in hiring for potential. If this role interests you but you don't meet all the criteria, we still encourage you to apply.

About US

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse, and we value the variety of perspectives this brings. We know that a culture that is inclusive and fosters a sense of belonging is a place where we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you. Whether that is a traditional career path or a squiggly one, there are infinite possibilities for you at BAE Systems Australia.

BAE Systems recognises the sacrifices of those who have served our Nation and their families. We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program, and other exclusive offerings through our strategic partners.

We welcome applicants from all backgrounds regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. We strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

Awarded the 2024 Quarter 1 Benchmark Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative, we commit to respond to every applicant.

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances is available on our website.

International Traffic In Arms Regulations (ITAR) are applicable, and your nationality may be a factor in determining your suitability for this role. Please visit our webpage for more information.