Technical Support Manager (Safety)

Vp plc; Nottingham; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Salary sacrifice pension

Company car

Life Assurance cover 3x salary

Share save scheme

Eye care vouchers

Cycle to work scheme

Long service recognition

Vp discounts

Job summary

Vp plc is seeking a Technical Support Manager to lead and standardise safety product support across depots, workshops and customer sites in the North of England. You will drive training, demonstrations and collaboration with Sales, Hire, Service, Repair and Installation teams to enhance safety offerings.

The role requires engineering/construction background, strong product knowledge and a proactive approach to revenue growth through service quality and new training initiatives.

Qualifications

• Train the Trainer qualification or equivalent.
• Relevant industry and safety product knowledge.
• Experience within Engineering / Construction.
• Clean driving licence.
• Management and/or Sales experience desirable.
• Manufacturer training desirable.
• G42 experience.
• Toolminder experience.

Responsibilities

• Closely work with the ESS Workshops on internal safety product management to standardise the working processes in all depots and workshops in relation to key equipment.
• Work with depots, workshops and relevant personnel to ensure quality of equipment, delivery of required safety products and services and standards of support.
• Virtual and Site Visits, exhibition attendance for support & demonstrations.
• Work closely with Marketing & Sales Teams to promote safety products and develop market & sector opportunities.
• Increase revenues where possible from all streams - Sales, Hire, Service, Repair, Training, Installations etc.
• Develop a portfolio of training courses for both internal staff and external customers with a view to increasing revenue and skills bases.
• Maintenance of G42 service schedule system

Skills

Train the Trainer

Industry knowledge

Engineering / Construction experience

Clean driving licence

Management / Sales experience

Manufacturer training

G42 experience

Toolminder experience

Job description

Job Introduction

This is an excellent opportunity for an experienced technical professional to join a leading UK equipment rental business, supporting the development and effective use of specialist safety, survey, communications, test and measurement equipment. As Technical Support Manager, you’ll work closely with our depots, workshops, customers and internal teams to provide technical guidance, improve safety product and service standards, and develop training opportunities. You’ll also support safety product demonstrations and identify opportunities to grow our Sales, Hire, Service, Repair, Training and Installation offering. Candidates must be based in the North of England. Anybody living South of Nottingham will not be considered.

Key Responsibilities

• Closely work with the ESS Workshops on internal safety product management to standardise the working processes in all depots and workshops in relation to key equipment
• Work with depots, workshops and relevant personnel to ensure quality of equipment, delivery of required safety products and services and standards of support.
• Virtual and Site Visits, exhibition attendance for support & demonstrations
• Work closely with Marketing & Sales Teams to promote safety products and develop market & sector opportunities.
• Increase revenues where possible from all streams - Sales, Hire, Service, Repair, Training, Installations etc.
• Develop a portfolio of training courses for both internal staff and external customers with a view to increasing revenue and skills bases
• Maintenance of G42 service schedule system

What We’re Looking For

• Train the Trainer qualification or equivalent
• Relevant industry and safety product knowledge
• Experience within Engineering / Construction
• Clean driving licence
• Management and/or Sales experience desirable
• Manufacturer training desirable
• G42 experience
• Toolminder experience

What We Can Offer You

• Salary sacrifice pension
• 25 days holiday (increases with service), plus bank holidays & 1 extra day to be taken in the month of your birthday
• Additional holiday purchase scheme
• Company car
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us

With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions. As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment. At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members. Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.