Technical Support Manager Azure M365

Client Server Limited; Preston; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Salary to £70k per year

Pension

Hybrid working two days in-office

Job summary

Client Server Limited is seeking a Technical Support Manager (Azure M365) in Preston with a hybrid work pattern. The role involves leading a team of cloud and infrastructure engineers, coaching for advanced issue resolution, and delivering high-quality technical guidance to customers.

You will have strong Azure, Microsoft 365, and broader infrastructure knowledge, plus excellent communication and customer-facing skills.

Qualifications

• Experience leading a technical team in an MSP or consultancy environment.
• Hands-on technical with strong troubleshooting skills.
• Strong Azure, Microsoft 365 and wider infrastructure knowledge.
• Advanced communication and customer-facing skills.
• Experience in developing, mentoring and upskilling team members.
• Hold SC Clearance or eligible (UK citizen for 5 years).
• Experience with Google Workspace and/or GCP is desirable.

Responsibilities

• Lead and develop a team of cloud and infrastructure engineers.
• Provide hands-on technical guidance while improving delivery standards.
• Attend customer meetings and present recommendations to build confidence.

Skills

Leadership

Azure

Microsoft 365

Troubleshooting

Communication

Customer facing

Coaching/mentoring

SC Clearance

MSP experience

Tools

Azure

Microsoft 365

Google Workspace

Job description

Preston, Lancashire | £60k - £70k per year

Technical Support Manager (Azure M365) Preston / WFH to £70k

Are you a Technical Support Manager with a strong knowledge of Azure combined with leadership experience?

You could be progressing your career at a growing software and technology consultancy.

As a Technical Support Manager you'll lead and develop a team of cloud and infrastructure engineers, building technical capability and encouraging greater ownership across Managed Services. A key focus will be shift-left: coaching junior engineers to resolve more complex issues independently, reducing reliance on senior escalation points and Professional Services.

With a strong Microsoft background across Azure, Microsoft 365 and traditional infrastructure, you'll provide hands-on technical guidance while improving operational standards, service handovers and technical delivery. You'll also work directly with customers, attending meetings, presenting recommendations and building confidence through credible technical advice.

Location / WFH:

There's a hybrid work from home model with two days a week in the Preston office or at client sites.

About you:

• You have experience of working for an MSP or consultancy
• You're hands-on technically with strong troubleshooting skills
• You have strong Azure, Microsoft 365 and wider infrastructure knowledge
• You have advanced communication and customer facing skills
• You have technical / team leadership skills, able to develop, mentor and upskills others
• You hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus)
• Experience with Google Workspace and / or GCP is desirable but not essential

What's in it for you:

As a Technical Support Manager you will receive a competitive package:

• Salary to £70k
• Pension
• Hybrid working x2 days office per week, also travel to client sites