Technical Support Manager

MillsHill Recruitment Limited; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

MillsHill Recruitment Limited is seeking a Technical Support Manager to lead and develop the Service Desk, bridging front-line support with senior management while driving performance and customer satisfaction.

You will maintain hands-on knowledge of ISP technologies and provide escalation support on complex incidents. The role offers growth opportunities and a dynamic fast-growing environment.

Qualifications

• Proven Technical Support Manager with experience leading the Service Desk.
• Owns performance, culture and continuous improvement of the support teams.
• Hands-on understanding of the technical environment.
• Strong knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services.
• Provide technical guidance and escalation support to Service Desk on complex incidents.

Responsibilities

• Lead and develop the Service Desk function.
• Bridge front-line support and senior management.
• Own performance, culture and continuous improvement of the support teams.
• Ensure service quality, team capability and customer satisfaction.
• Maintain hands-on understanding of the technical environment.
• Provide technical guidance and escalation support on complex incidents.

Skills

Team leadership

Service Desk management

ISP technologies

TCP/IP

DNS

DHCP

VLANs

BGP

Routing

Switching

NAT

Firewall

VoIP

Managed VPNs

SIP services

Tools

VoIP

VPN

SIP

Job description

Technical Support Manager

Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall

My client is a fast growing Service Provider that have a requirement for a proven Technical Support Manager. As Technical Support Manager you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams. The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values.

You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services. Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall.

This is a great opportunity for a Technical Support Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development.

Technical Support Manager

Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall

Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall

Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall