Technical Support Engineer- US

DataDome; Greater London; Hybrid; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to join their dynamic Global Customer Delivery Team. This role offers the chance to engage with high-profile clients while enhancing your skills in cloud implementation and AI. You will play a vital role in ensuring customer satisfaction by proactively monitoring exchanges and resolving technical challenges. With flexible work arrangements and a strong focus on professional development, this position is perfect for those eager to grow in a collaborative environment. Join a company recognized for its innovative approach to cyber protection and make a significant impact in the tech landscape.

Benefits

Flexible work arrangements

Health insurance options

$100 annual leisure activity allowance

Professional development opportunities

Paid time off: 20 days

401(k) with matching

$500 setup stipend

Monthly $50 allowance for office attendance

Team events and celebrations

Gifts for growing families

Qualifications

• 1-2 years of relevant experience in tech or cloud environments.
• Self-driven and customer-focused with a passion for solving challenges.

Responsibilities

• Monitor customer exchanges and guide them on maximizing protection plans.
• Collaborate with global teams to resolve technical issues efficiently.

Skills

Technical Support

Cloud Implementation

Customer Service

Data Analysis

Education

STEM Degree

Tools

Slack

Zendesk

Planhat

Kibana

Elasticsearch

Apache

Nginx

Varnish

IIS

Job description

Join to apply for the Technical Support Engineer- US role at DataDome

Manager, Talent Acquisition at DataDome, Great Place to Work 2024-2025, Glassdoor 4.8!

About the team:

As part of the Solutions and Services Department, you will join the Global Customer Delivery Team, consisting of eight Technical Support Engineers. Based in the US, you will have direct impact and daily interaction with clients such as the New York Times, Pokemon, and ZocDoc.

This role offers an opportunity to work with various clients on their usage and adoption of DataDome’s platform, while enhancing your skills in cloud implementation and AI. Our support tools include Slack, Zendesk, and Planhat for onboarding.

The US team operates remotely with a focus on collaboration and engagement among problem solvers. Learn more about the Delivery Team in this article and get a glimpse into life at DataDome.

Responsibilities include:

• Proactively monitor customer exchanges and utilize your knowledge of our solutions and implementation phases, especially in daily usage
• Guide customers on maximizing their protection plans, respond promptly to requests, and resolve issues impacting product reliability and speed
• Develop expertise in our solutions, the implementation lifecycle, bot detection, and dashboard functionalities through training
• Answer technical questions, share findings with global teams, and escalate tickets as needed
• Collaborate with our Threat Research team and cybersecurity experts to protect and reduce fraudulent online traffic

Preferred qualifications:

• 1-2 years of relevant experience; STEM degree preferred
• Experience in tech, internet, or cloud environments
• Self-driven, curious, eager to learn, autonomous, and motivated
• Team-oriented, comfortable working with global teams (EU & APAC)
• Customer-focused with enthusiasm for solving technical challenges

Bonus skills:

• Interest in data analysis; familiarity with Kibana/Elasticsearch
• Experience with Apache, Nginx, Varnish, IIS, lambda@edge
• Understanding of HTTP protocols, website hosting, architecture, and internet components

Benefits include:

• Flexible work arrangements, including remote, hybrid, and in-office options with a $500 setup stipend
• Monthly $50 allowance for NYC office attendance (minimum 10 days/month)
• Health insurance options (medical, dental, vision)
• $100 annual leisure activity allowance
• Professional development via internal platform and training opportunities
• Team events, offsites, and celebrations
• Gifts and care packages for growing families
• Paid time off: 20 days, 5 sick days, 2 floating holidays, 12 holidays
• 401(k) with matching

Next steps:

• Connect with Talent Acquisition
• Discuss with Mathieu, VP of Solutions & Services
• Complete a technical test
• Join DataDome!

DataDome protects against cyberfraud and bots in real time, using a multi-layered AI engine that focuses on intent. Recognized as a Leader in the Forrester Wave for Bot Management, DataDome blocks over 350 billion attacks annually with minimal latency, seamlessly integrating into any tech stack. Backed by a 24/7 SOC team, DataDome offers unmatched protection.

DataDome is an equal opportunity employer committed to diversity and inclusion, considering all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Additional details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industry: Computer and Network Security