Technical Support Engineer / Team Lead

Client Server; Preston; Hybrid; GBP 60,000 - 81,000; Full time

Benefits offered by this job

Pension

Healthcare

Regular social events

Hybrid working

Job summary

Client Server is recruiting a Technical Support Engineer / Team Lead (Azure M365) for Preston with a hybrid work model. You will lead a cloud and infrastructure team, coaching engineers to resolve complex issues and delivering high-quality technical guidance to customers.

You will work with Azure, Microsoft 365 and traditional infrastructure, driving service handovers and robust delivery while engaging directly with clients to build confidence through expert recommendations.

Qualifications

• Experience leading MSP or consultancy teams.
• Strong Azure, Microsoft 365 and broader infrastructure knowledge.
• Hands-on technically with solid troubleshooting abilities.
• Excellent communication and customer-facing skills.
• Technical / team leadership experience, able to mentor and upskill others.
• SC Clearance (or eligible) for UK citizenship.
• Desirable familiarity with Google Workspace and/or GCP.

Responsibilities

• Lead and develop a team of cloud and infrastructure engineers.
• Coach junior engineers to resolve complex issues independently, reducing escalation.
• Provide hands-on technical guidance and improve delivery standards.
• Engage with customers, attend meetings and present credible recommendations.

Skills

Azure

Microsoft 365

Leadership

Troubleshooting

Customer facing

SC Clearance

GCP familiarity

Job description

Technical Support Engineer / Team Lead (Azure M365) Preston / WFH to £70k

Are you a Technical Support Engineer with a strong knowledge of Azure combined with leadership experience?

You could be progressing your career at a growing software and technology consultancy.

As a Technical Support Engineer / Team Lead you'll lead and develop a team of cloud and infrastructure engineers, building technical capability and encouraging greater ownership across Managed Services. A key focus will be shift-left: coaching junior engineers to resolve more complex issues independently, reducing reliance on senior escalation points and Professional Services.

With a strong Microsoft background across Azure, Microsoft 365 and traditional infrastructure, you'll provide hands‑on technical guidance while improving operational standards, service handovers and technical delivery. You'll also work directly with customers, attending meetings, presenting recommendations and building confidence through credible technical advice.

Location / WFH:

There's a hybrid work from home model with two days a week in the Preston office or at client sites.

About you:

• You have experience of working for an MSP or consultancy
• You're hands‑on technically with strong troubleshooting skills
• You have strong Azure, Microsoft 365 and wider infrastructure knowledge
• You have advanced communication and customer facing skills
• You have technical / team leadership skills, able to develop, mentor and upskills others
• You hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus)
• Experience with Google Workspace and / or GCP is desirable but not essential

What's in it for you:

As a Technical Support Engineer / Team Lead you will receive a competitive package:

• Salary to £70k
• Pension
• Healthcare
• Regular social events
• Hybrid working
• Career growth opportunities
• Hybrid working x2 days office per week, also travel to client sites