Technical Support Engineer - (Remote - UK)

Jobgether; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative platform is seeking a Technical Support Engineer to provide top-notch technical assistance remotely. In this role, you will troubleshoot complex issues, collaborate with support teams, and enhance the platform by identifying bugs and suggesting improvements. With a focus on customer satisfaction, you will play a crucial role in ensuring that users have the best experience possible. This opportunity offers full flexibility in work hours and location, allowing you to thrive in a supportive, multicultural team that values inclusivity and personal growth. Join a company that prioritizes your development while making a significant impact in the tech industry.

Benefits

Full flexibility in work hours

Generous leave options

Work-from-home options

Multicultural team

Culture of inclusivity

Career growth opportunities

Qualifications

• 1+ years of experience in technical support with strong troubleshooting skills.
• Ability to communicate complex technical information clearly.

Responsibilities

• Diagnose and troubleshoot complex technical issues for customers.
• Assist support teams with escalated tickets and ensure SLAs are met.

Skills

Troubleshooting

Problem-solving

Analytical skills

Programming knowledge

Software development

Communication skills

Job description

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Technical Support Engineer, remotely from the UK.

As a Technical Support Engineer, you will provide high-level technical assistance to customers and help resolve escalated issues. You will work closely with Tier 1 and Tier 2 support agents, as well as other internal teams like Sales and Marketing, to ensure that technical challenges are addressed efficiently and that our users make the best use of the platform. Your role will involve troubleshooting, identifying bugs, and contributing to the improvement of our platform by collaborating with internal teams such as Product and Engineering.

Accountabilities:

1. Diagnose and troubleshoot complex technical issues, providing timely resolutions.
2. Assist Tier 1 and Tier 2 support teams with escalated tickets, ensuring SLAs are met and customer service standards are upheld.
3. Identify platform bugs and areas for improvement, communicating findings with the Product and Engineering teams.
4. Proactively contribute to enhancing the knowledge base by adding helpful content based on recurring support issues.
5. Ensure that all technical issues are communicated effectively with relevant internal teams, maintaining a closed-loop communication process.

Minimum Requirements:

1. At least 1+ years of relevant experience in technical support.
2. Strong knowledge of programming and software development.
3. Experience with software security is a plus, but not required.
4. Excellent troubleshooting, problem-solving, and analytical skills.
5. A team-oriented mindset with a strong work ethic and proactive attitude.
6. Ability to communicate complex technical information in a clear, user-friendly manner.

Benefits:

1. Full flexibility in work hours and location.
2. Generous leave and work-from-home options.
3. Opportunity to work in a globally distributed, multicultural team.
4. A culture of inclusivity, diversity, and giving back to the community.
5. A supportive, tight-knit team where every individual is valued.
6. Competitive salary and opportunities for career growth.