Technical Support Engineer (L1)

DDN; Redditch; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading data solutions company in Redditch seeks a Technical Support Specialist. The role involves providing troubleshooting and post-implementation support for storage products. Candidates should have a bachelor's degree in a technical field and excellent customer service skills. With opportunities for growth in a dynamic environment, this position requires readiness to work various shifts, including weekends. Join a collaborative culture that is making a significant impact in AI and data management.

Benefits

Flexible work shifts

Career advancement opportunities

Collaborative work culture

Qualifications

• 4+ years of experience providing technical support for storage or enterprise-level infrastructure products.
• Ability to work various shifts, including weekends and occasional overtime.

Responsibilities

• Provide post-implementation support and troubleshooting for customers regarding storage hardware and software products.
• Conduct daily remote monitoring of storage environments to ensure optimal performance.
• Manage open support tickets, ensuring timely updates and resolutions for customers.
• Collaborate with internal teams and customers to develop customized solutions.

Skills

Technical knowledge

Problem analysis skills

Troubleshooting abilities

Customer service skills

Proactive approach

Education

Bachelor's degree in a technical discipline

Tools

Linux

Unix

Windows

Mac OS

Scripting languages

Job description

Employer Industry: Data Storage and AI Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within a leading global company
• Work in a dynamic environment that is at the forefront of AI and high-performance data storage innovation
• Supportive and collaborative work culture driven by innovation and customer success
• Chance to make a significant impact in the rapidly evolving field of AI and data management
• Flexible work shifts, including the ability to work weekends or evenings as needed

What to Expect (Job Responsibilities):

• Provide post-implementation support and troubleshooting for customers regarding storage hardware and software products
• Conduct daily remote monitoring of storage environments to ensure optimal performance
• Write and submit knowledge-based articles related to resolved cases to enhance team resources
• Manage open support tickets, ensuring timely updates and resolutions for customers
• Collaborate with internal teams and customers to develop customized solutions and maintain positive relationships

What is Required (Qualifications):

• Bachelor's degree in a technical discipline such as Electrical Engineering, Computer Science, Mathematics, or equivalent experience
• In-depth technical knowledge and strong problem analysis skills
• Excellent troubleshooting abilities and customer service skills
• Ability to work various shifts, including weekends and occasional overtime
• Proactive approach to identifying and delivering value to customers

How to Stand Out (Preferred Qualifications):

• 4+ years of experience providing technical support for storage or enterprise-level infrastructure products
• Familiarity with various operating systems including Linux, Unix, Windows, and Mac OS
• Knowledge of networking fundamentals and experience with hardware and software products
• Experience with scripting languages and storage protocols such as SCSI, Lustre, GPFS, and SAN

#DataStorage #AI #TechnicalSupport #CareerGrowth #CustomerService

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