Technical Support Engineer Intern – AI-Powered Software
IBM
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Job summary
IBM Software is offering a Technical Support Intern program in the United Kingdom. You will join a team that helps customers resolve software issues, learn across IBM’s AI-powered, cloud-native solutions, and work with global engineering teams to drive client success.
You will gain hands-on experience supporting IBM software products, develop knowledge base articles, and educate clients on best practices while collaborating with cross-functional teams.
Qualifications
- Currently pursuing a degree in Computer Science, Computer Engineering, AI or related field.
- Excellent communication and customer-satisfaction mindset.
- Familiarity with Windows/Linux operating systems.
- Basic understanding of troubleshooting and problem resolution.
- Fluent in English.
Responsibilities
- Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
- Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
- Create and update knowledge base articles to share insights.
- Educate clients on product usage and best practices.
- Work with Engineering and Product teams to improve IBM solutions.
- Participate in proactive support activities such as upgrade planning and product adoption.
- Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.
Skills
Education
Job description
IBM Software is offering a Technical Support Intern program in the United Kingdom. You will join a team that helps customers resolve software issues, learn across IBM’s AI-powered, cloud-native solutions, and work with global engineering teams to drive client success.
You will gain hands-on experience supporting IBM software products, develop knowledge base articles, and educate clients on best practices while collaborating with cross-functional teams.
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