Technical Support Engineer

Reed; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Bonus scheme

Training & progression

Company pension

Holiday scheme

Private medical cover

Life assurance & wellbeing support

23 days + bank holidays

Job summary

Reed seeks an experienced Technical Support Engineer to join its engineering team, providing technical support across a nationwide depot network and client sites. You will diagnose faults, assist with commissioning, repairs, upgrades and act as a technical escalation point.

This role blends hands-on engineering with mentoring, training and project support, ensuring safe, compliant delivery of power generation solutions across the UK.

Qualifications

• Qualified in mechanical or electrical engineering.
• Apprenticeship or significant industry experience.
• Experience servicing, maintaining and repairing generator sets.
• Strong fault-finding and diagnostic skills.
• Knowledge of LV distribution and changeover systems.

Responsibilities

• Provide technical support to engineers and customers across multiple locations.
• Diagnose and resolve generator, electrical, and control system faults.
• Commission, repair, modify, and upgrade power generation equipment.
• Support the introduction of new equipment and engineering improvements.
• Conduct site surveys, commissioning visits and technical investigations.
• Assist with engineering training and mentoring activities.
• Support major projects and specialist customer requirements.
• Ensure all work is completed safely and in accordance with company procedures.

Skills

Engineering qualification

Apprenticeship

Fault-finding

LV distribution

Field service

Communication

Driving licence

Teamwork

Education

City & Guilds / NVQ / BTEC

Job description

Are you an experienced Generator Engineer, Field Service Engineer, or Electrical Engineer looking to take the next step in your career?

A leading provider of temporary power solutions is seeking a Technical Support Engineer to join its growing engineering team. This is an exciting opportunity to work with a modern rental fleet, support major projects across the UK, and become a key technical expert within a highly respected business.

The Role

Working within the Technical Support Team, you will provide engineering support across a nationwide depot network and customer sites. You'll act as a technical escalation point for engineers, assisting with fault diagnosis, commissioning, repairs, upgrades, and specialist customer requirements.

This is a varied and challenging role, combining hands-on engineering with technical expertise, mentoring, and project support.

Key Responsibilities

• Provide technical support to engineers and customers across multiple locations
• Diagnose and resolve generator, electrical, and control system faults
• Commission, repair, modify, and upgrade power generation equipment
• Support the introduction of new equipment and engineering improvements
• Conduct site surveys, commissioning visits, and technical investigations
• Assist with engineering training and mentoring activities
• Support major projects and specialist customer requirements
• Ensure all work is completed safely and in accordance with company procedures

About You

We're keen to speak with candidates who have experience within power generation, diesel engines, plant equipment, electrical systems, or related engineering sectors.

You'll Ideally Have:

• A recognised Mechanical or Electrical Engineering qualification (City & Guilds, NVQ, BTEC or equivalent)
• An apprenticeship in Mechanical or Electrical Engineering, or significant industry experience
• Proven experience servicing, maintaining, and repairing generator sets
• Strong fault-finding and diagnostic skills
• Knowledge of LV distribution and changeover systems
• Previous experience in a field service or technical support role
• Excellent communication and customer-facing skills
• The ability to work independently and as part of a wider technical team
• A full UK driving licence

An electrical bias and ECS Card would be advantageous, although training can be provided.

Benefits

• Profit-related bonus scheme
• Ongoing training, development and career progression
• Company pension scheme
• Buy & Sell Holiday Scheme
• Private medical cover
• Life assurance and wellbeing support
• 23 days annual leave plus bank holidays, increasing with service
• Opportunity to work with advanced Stage V power generation equipment
• Join a growing and innovative engineering business

This is an excellent opportunity for a Generator Engineer, Power Generation Engineer, Electrical Engineer, Service Engineer or Technical Support Engineer looking to join a market-leading business and play a key role in supporting critical power solutions across the UK.