Technical Support Engineer - Fire & Security

Think Recruitment; Sidcup; On-site; GBP 35,000 - 40,000; Full time

Job summary

Think Recruitment is recruiting a Technical Support Engineer to join their fire & security team in Sidcup. You will act as the primary contact for technical and engineering support, guiding engineers and customers, diagnosing faults, and coordinating service activities.

A background in FRA, fire alarms, and electrical installations is preferred, with strong communication and problem-solving skills. This role focuses on supporting installation, servicing, commissioning, and aftercare,

Qualifications

• Experience with Fire Risk Assessments (FRA).
• Experience with fire alarm systems.
• Good understanding of electrical systems and installations.
• Strong fault-finding and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Act as first point of contact for technical and engineering support queries.
• Provide guidance to engineers, Project Managers, and customers.
• Assist diagnosis and resolution of technical faults.
• Review FRA and associated technical information.
• Support fire alarm systems and electrical installations knowledge in service delivery.
• Maintain accurate technical records and documentation.
• Escalate complex issues to senior engineering teams.

Skills

Fire safety

FRA knowledge

Fire alarm systems

Electrical systems

Technical support

Problem solving

Communication

Customer service

Job description

Technical Support Engineer – Fire & Security (TSE) Sidcup, England

Salary: GBP35000 - GBP40000 per annum

Technical Support Engineer – Fire & Security

Think Recruitment are working with a well-established specialist fire protection business that manufactures and installs fire doors, to recruit a Technical Support Engineer to join their growing team.

This is an excellent opportunity for someone with afire safety and technical background, particularly experience withFire Risk Assessments (FRA), electrical systems and fire alarm systems, who is looking to take their career into a varied technical support role.

The successful candidate will provide technical, operational, and administrative support across the company's installation, servicing, commissioning, and aftercare functions.

You will act as a key point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard.

Location: Sidcup (DA14)

The Role

As a Technical Support Engineer, your responsibilities will include:

• Acting as the first point of contact for technical and engineering support queries.
• Providing technical guidance to engineers, Project Managers, and customers.
• Supporting the diagnosis and resolution of technical faults.
• Reviewing and interpretingFire Risk Assessments (FRA)and associated technical information.
• Providing support relating tofire alarm systems and electrical installations.
• Assisting with the identification of parts, components, and replacement requirements.
• Supporting engineers with technical queries during installation, servicing, commissioning, and aftercare.
• Escalating complex technical issues to senior engineering teams where required.
• Supporting the planning and coordination of service activities.
• Maintaining accurate technical records, databases, and documentation.
• Reviewing service reports and technical information for accuracy and completeness.
• Supporting compliance and quality assurance activities.
• Assisting with technical investigations, defects, customer concerns, and non-conformances.
• Responding to customer technical queries in a professional and timely manner.
• Assisting with technical reviews, quotations, and service recommendations.
• Helping develop technical guidance, procedures, and knowledge-base information.
• Identifying opportunities to improve service delivery and engineer efficiency.

About You

The ideal candidate will have a strong technical background within thefire protection, fire safety, electrical, or building services sector.

Experience withFire Risk Assessments (FRA), fire alarm systems, and electrical systemsis highly desirable and will be a key part of the role.

You will ideally have:

• Previous experience in a technical support, engineering, fire safety, electrical, or similar role.
• Experience or strong knowledge ofFire Risk Assessments (FRA).
• Experience working with or supportingfire alarm systems.
• A good understanding ofelectrical systems and installations.
• Strong fault-finding and problem-solving abilities.
• The ability to understand and interpret technical information and documentation.
• Excellent attention to detail.
• Strong communication and customer service skills.
• Good IT and administrative skills.
• The ability to work with engineers, customers, Project Managers, and other stakeholders.
• A proactive approach with the ability to take ownership and responsibility.

Experience withinfire doors, passive fire protection, fire safety, or associated compliance requirementswould also be advantageous.

Why Join?

This is a fantastic opportunity to join a specialist business operating within the fire protection sector, with the opportunity to develop your technical knowledge acrossfire doors, fire safety, electrical systems, fire alarms, and compliance.

The role offers variety and responsibility, working closely with both field-based engineers and customers while playing an important part in ensuring the company's technical and operational teams are fully supported.

Package & Hours