Fire & Security Technical Support Engineer

Think Recruitment; Sidcup; On-site; GBP 35,000 - 40,000; Full time

Job summary

Think Recruitment is recruiting a Technical Support Engineer to join their fire & security team in Sidcup. You will act as the primary contact for technical and engineering support, guiding engineers and customers, diagnosing faults, and coordinating service activities.

A background in FRA, fire alarms, and electrical installations is preferred, with strong communication and problem-solving skills. This role focuses on supporting installation, servicing, commissioning, and aftercare,

Qualifications

• Experience with Fire Risk Assessments (FRA).
• Experience with fire alarm systems.
• Good understanding of electrical systems and installations.
• Strong fault-finding and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Act as first point of contact for technical and engineering support queries.
• Provide guidance to engineers, Project Managers, and customers.
• Assist diagnosis and resolution of technical faults.
• Review FRA and associated technical information.
• Support fire alarm systems and electrical installations knowledge in service delivery.
• Maintain accurate technical records and documentation.
• Escalate complex issues to senior engineering teams.

Skills

Fire safety

FRA knowledge

Fire alarm systems

Electrical systems

Technical support

Problem solving

Communication

Customer service

Job description

Think Recruitment is recruiting a Technical Support Engineer to join their fire & security team in Sidcup. You will act as the primary contact for technical and engineering support, guiding engineers and customers, diagnosing faults, and coordinating service activities.

A background in FRA, fire alarms, and electrical installations is preferred, with strong communication and problem-solving skills. This role focuses on supporting installation, servicing, commissioning, and aftercare,