Technical Support Engineer (Energy Trading and Risk Management)

H-E Parts; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Technical Support Engineer for its Energy Trading and Risk Management team. The successful candidate will aid in technical support and account management for clients, ensuring exceptional customer experiences through effective issue resolution and client advocacy.

Benefits

Competitive benefits

Support for personal development

Qualifications

• Proven experience (ideally five years plus) working with C/ETRM applications.
• Excellent English verbal and written communication skills (C1 or B2).
• Self-motivated and adaptable.

Responsibilities

• Tracking and taking ownership of customer issues/queries and managing through to resolution.
• Researching and troubleshooting software issues and providing prompt and accurate customer feedback.
• Managing all aspects of customer success.

Skills

Customer service

Analytic skills

Account management

Job description

Technical Support Engineer (Energy Trading and Risk Management)

To strengthen the Customer Experience team we are looking for a Technical Support Engineer to join our Energy Trading and Risk Management group.

You will be responsible for the technical support and account management of key European clients, working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries and managing through to resolution.

We are looking for an individual with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of C/ETRM applications.

How you´ll make an impact

• Tracking and taking ownership of customer issues/queries and managing through to resolution
• Researching and troubleshooting software issues and providing prompt and accurate customer feedback
• Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally
• Organise regular customer meetings and provide status updates to internal and external stakeholders
• Manage and own all aspects of customer success, while maintaining a holistic view of customer satisfaction

Your background

• Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity.
• Excellent English verbal and written communication skills (C1 or B2).
• Strong account management.
• Ability to provide an outstanding customer experience for their clients.
• Self-motivated and adaptable.

More about us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

About the company

H-E Parts International offers solutions in support of surface mining equipment fleets, crushing and materials processing and mobile construction equipment fleets.

Notice

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