Technical Support Engineer - EMEA

Sigma Computing; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

A leading cloud analytics software company in the UK is seeking a Technical Support Engineer to join its award-winning team. This role involves assisting customers with complex challenges using the Sigma platform, collaborating closely with product and engineering teams. Candidates should possess strong SQL skills and a background in data analytics support. The position offers a competitive salary along with generous health benefits, equity, and flexible time off policies.

Qualifications

• Industry experience supporting enterprise products for data analytics.
• Proficient in data modeling concepts.
• Ability to properly chart data into logical visualizations.

Responsibilities

• Assist with diagnosis and resolution of complex technical issues.
• Develop best practices and tools for diagnosing issues.
• Collaborate with cross-functional groups for a first-class user experience.

Skills

Supporting enterprise products for data analytics

SQL proficiency

Excellent verbal and written communication skills

Strong collaboration skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Snowflake

Databricks

Redshift

BigQuery

GCP

AWS

Job description

About the role:

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

What you will be doing:

• You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross‑functional groups - backend, frontend, devops, design, product, and the go‑to‑market teams to create a first‑class experience for users of our product.

Qualifications we are looking for:

• Industry experience supporting enterprise products for data analytics.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
• SQL proficiency – very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub‑queries, etc.
• SQL query performance troubleshooting and plan generation understanding.
• Proficient in data modeling concepts.
• Ability to properly chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues, etc).
• Strong collaboration skills and the ability to work with multiple departments and coordinate issue triaging, diagnosis and resolution.
• Desire to be a great teammate and have fun at work.

Highly Desirable Skills & Experiences:

• Supporting a cloud service in production.
• Experience working with Snowflake, Databricks, Redshift, BigQuery.
• Knowledge of GCP, AWS.
• Startup experience.

About us:

Sigma is the AI apps and analytics platform connected to the cloud data warehouse. Using Sigma, business and technical teams can build intelligent, production‑ready AI apps that accelerate and automate operational workflows. Sigma provides a spreadsheet interface, SQL and Python editors, visual builders, and native AI to help teams turn live data into interactive applications, analysis, reports, and embedded experiences.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise‑wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co‑led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures. The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.

Come join us!

Benefits For Our Full-Time Employees:

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in‑office work environment in all our offices in SF, NYC, and London.

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When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to USA, the UK, and Canada).

Sigma’s use of AI:

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision‑making.