Technical Support Engineer - API & Billing Platform

Triwill Group

Greater London

Hybrid

GBP 40,000 - 60,000

Full time

14 days+

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Job summary

Stripe, on its Metronome team, seeks a Technical Support Engineer to deliver world-class support for a usage-based billing platform. You’ll work with engineers and customer-facing teams to diagnose issues, guide customer developers on API integration, and develop internal tools to streamline workflows.

You will help shape product feedback, contribute to knowledge base content, and ensure successful customer integrations with Metronome.

Qualifications

2+ years in a B2B customer-facing technical support org or in engineering.
Experience working with engineering teams and providing technical feedback on customer issues.
Ability to debug and triage bugs and escalations from customers.
Ability to communicate technical capabilities of the product to customers.
Experience writing scripts or internal tools using APIs and SQL knowledge.
Strong written and verbal communication skills; ability to explain complex concepts clearly.
Customer empathy and problem-solving mindset.

Responsibilities

Provide technical guidance to customers' developers on API integration and usage.
Troubleshoot issues, diagnose blockers, and escalate with context to engineering.
Develop internal tools to automate customer workflows and contribute to feature gaps in the product.
Design and help implement a comprehensive knowledge base to assist customers.