EMEA Technical Support Engineer (Onsite)

Nubeero Limited; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Stripe, through Metronome, is seeking a Technical Support Engineer (EMEA) to join the on-site team in London or Dublin. You will be on the front lines providing world-class support, working with Metronome engineers and customer teams to diagnose issues, build internal tools, and shape the product roadmap.

The role emphasizes empathy, clear communication, and proactive collaboration with multiple stakeholders.

Qualifications

• 2+ years in a B2B customer-facing technical support organization or in engineering.
• Experience working closely with engineering teams and providing technical feedback on customer issues.
• Ability to debug and triage bugs and escalations from customers.
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL.

Responsibilities

• Provide technical guidance to customers' developers on best practices for integrating with our APIs and utilizing our functionality.
• Troubleshoot issues from customers and diagnose blockers; escalate with context to the engineering team.
• Develop internal tools to automate customer workflows and provide feedback on recurring patterns.
• Design and assist in implementing a comprehensive knowledge base for customers.

Skills

APIs

SQL

Scripting

Customer-facing

Communication

Bug triage

Slack

Tools

Zendesk

Pylon

Front

Job description

Stripe, through Metronome, is seeking a Technical Support Engineer (EMEA) to join the on-site team in London or Dublin. You will be on the front lines providing world-class support, working with Metronome engineers and customer teams to diagnose issues, build internal tools, and shape the product roadmap.

The role emphasizes empathy, clear communication, and proactive collaboration with multiple stakeholders.