Technical Support Engineer - AI-Driven VIP Support (Hybrid)

MEDIDATA; Greater London; Hybrid; GBP 52,000 - 76,000; Full time

Job summary

Medidata in the United Kingdom seeks a Technical Support Engineer for a hybrid role connecting internal support, engineering, and customers. You will diagnose issues, craft fixes, and create SQL scripts while collaborating across teams to ensure regulatory compliance and data privacy.

The ideal candidate brings API/web services experience, SQL mastery (MySQL, MS SQL Server, MongoDB, Snowflake), Git, Postman, and proficiency with AI tools for knowledge base content and live troubleshooting.

Qualifications

• Bachelor's degree or equivalent engineering experience.
• Experience with API/web services and databases (SQL, NoSQL).
• Experience with incident/project management software.

Responsibilities

• Provide support for internal and external customers
• Manage work requests describing issues, bugs or problems
• Develop fixes or SQL scripts to resolve problems
• Provide process analysis and recommendations for improvements
• Participate in on-call rotations for urgent issues
• Handle VIP customer calls during business hours
• Diagnose and resolve application/database/OS/network problems
• Create and maintain knowledge base articles and post-mortems
• Collaborate with Medidata teams for compliance and efficiency
• Communicate status updates to clients

Skills

APIs / Web services

SQL databases

Git / version control

Postman / API testing

SQL scripting

AI tools for docs

Linux/Windows basics

Education

Bachelor's degree in CS or related

Tools

GitHub Copilot

Gemini

ChatGPT

Visual Studio

Virtual Machines

Job description

Medidata in the United Kingdom seeks a Technical Support Engineer for a hybrid role connecting internal support, engineering, and customers. You will diagnose issues, craft fixes, and create SQL scripts while collaborating across teams to ensure regulatory compliance and data privacy.

The ideal candidate brings API/web services experience, SQL mastery (MySQL, MS SQL Server, MongoDB, Snowflake), Git, Postman, and proficiency with AI tools for knowledge base content and live troubleshooting.