Technical Support Engineer

Generator Power; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Generator Power is seeking a Technical Support Engineer to support product engineering, quality and service delivery across depot locations. You will work closely with OEMs to address issues, drive improvements, and ensure equipment readiness for customer sites.

The role requires strong leadership, excellent communication, and the ability to manage multiple projects, including complex site installations and reliability campaigns. Training will be provided where appropriate.

Qualifications

• Experience with generators, plant equipment, heavy engineering or similar industry.
• No specific training requirements; product/manufacturer training provided where appropriate.
• Strong leadership and organisational abilities, with excellent communication and interpersonal skills.

Responsibilities

• Support product engineering across depot locations and collaborate with OEM suppliers to capture issues and drive improvements.
• Provide technical support to Sales and Operations on complex hire projects and optimise asset utilisation at customer sites.
• Develop fault-finding procedures and guidance to improve first-time fix rates.
• Lead site installations, reliability campaigns, and continuous improvement programs.

Skills

Leadership

Communication

Time management

Education

GCSEs or equivalent

Mechanical/Plant/Engineering qualification

Job description

Post Details:

• Job Title: Technical Support Engineer
• Department: Operations
• Salary: Competitive, dependent on experience

Reporting Structure:

• Reports to: Operations Director
• Liaises with:
  • Depot Managers and Foremen.
  • Electrical Manager and Electricians.
  • Service Engineers.
  • Technical Support Manager.
  • Incident & Resolution Desk.
  • Telemetry Manager.
  • Senior Management Team.
  • External OEM Suppliers.

Purpose of the Role:

• Support the business across Product, Quality, and Service Delivery functions.
• Improve the quality and reliability of the Generator Power fleet through innovation and continuous improvement.
• Introduce and maintain engineering quality standards across all depot locations.
• Manage project delivery for site installations, reliability campaigns, and quality improvement initiatives.
• Ensure high levels of equipment readiness and service delivery.
• Deliver excellent customer service at all times.
• Undertake any other reasonable duties as required by the business.

Key Responsibilities:

Product Engineering:

• Ensure new product introductions are effectively communicated throughout the business through documented procedures and product bulletins.
• Support new product introductions across depot locations and work closely with OEM suppliers to ensure all issues and observations are captured, recorded, and addressed promptly.
• Collaborate with OEM suppliers on product developments and early-life product issues to develop and implement effective solutions.
• Work with supply chain partners to investigate equipment faults, identify root causes, and implement rectification programmes across the fleet.
• Identify genuine warranty opportunities and ensure claims are processed correctly through OEM suppliers and internal systems.
• Analyse recurring faults and develop improvement actions to reduce failures through:
  • Process improvements
  • Enhanced training and knowledge sharing
  • Component upgrades
  • Planned replacement programmes
• Support continuous improvement initiatives that enhance product quality, reliability, and operational performance.

Technical Support:

• Provide technical support to Sales and Operations teams on complex hire projects.
• Ensure the most effective utilisation of Generator Power assets on customer sites.
• Support application engineering requirements for customers where necessary.
• Develop and maintain fault-finding procedures and technical guidance to improve first-time fix rates.
• Identify digital improvement opportunities to enhance customer service offerings, including telemetry and fuel monitoring solutions.
• Conduct equipment and site quality audits on underperforming locations to ensure installations meet company standards and perform as expected.
• Lead and manage business projects such as:
  • Complex site installations.
  • Reliability improvement campaigns.
  • Product quality initiatives.
  • Continuous improvement projects.

Person Specification:

Qualifications and Skills:

• GCSEs or equivalent (Essential).
• Mechanical, Plant, or Engineering qualification (Essential).
• Strong management and organisational skills (Essential).

Experience:

• Experience with generators, plant equipment, heavy engineering, or a similar industry (Essential).

Specialist Training:

• No specific training requirements.
• Product and manufacturer-specific training will be provided where appropriate.

Personal Attributes:

• Strong leadership skills.
• Flexible approach to working hours, including occasional unsociable hours.
• Excellent communication and interpersonal skills.
• Ability to build positive working relationships with colleagues, suppliers, and customers.
• Self-motivated and able to work independently.
• Effective team player.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Commitment to following company policies and procedures.
• Ability to understand and implement written and verbal instructions.
• Strong problem-solving and decision-making skills.
• Customer-focused approach.
• Commitment to quality, safety, and continuous improvement.