Technical Support Engineer

Generator-Power; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Job summary

Generator-Power in Glasgow is seeking an Operations Lead to oversee product, quality and service delivery across depot locations. You will drive reliability initiatives, manage site installations, and ensure high standards of customer service and equipment readiness.

You will liaise with depot managers, OEM suppliers and senior management to deliver fleet enhancements and continuous improvement programmes. The role requires leadership, flexibility, and strong communication skills to meet

Qualifications

• GCSEs or equivalent.
• Plant, Mechanical or Engineering qualification.
• Strong management and organisational skills.

Responsibilities

• Support the business across Product, Quality and Service Delivery functions.
• Improve the quality and reliability of the Generator Power fleet through innovation and reliability initiatives.
• Introduce and maintain engineering quality standards across all depot locations.
• Manage project delivery relating to site installations, reliability campaigns and quality improvement initiatives.
• Ensure high standards of service delivery and equipment readiness.
• Deliver excellent customer service at all times.

Skills

Strong leadership

Excellent communication

Time management

Problem-solving

Education

GCSEs or equivalent

Plant, Mechanical or Engineering qualification

Job description

Department:

• Operations.

Salary:

• Competitive, dependent on experience.

Reporting Structure:

Responsible to:

• Operations Director.

Liaising with:

• Depot Managers and Foremen.
• Electrical Manager and Electricians.
• Service Engineers.
• Technical Support Manager.
• Incident & Resolution Desk.
• Telemetry Manager.
• Senior Management Team.
• External OEM Suppliers.

Main Purpose of the Role:

• Support the business across Product, Quality and Service Delivery functions.
• Improve the quality and reliability of the Generator Power fleet through innovation and reliability initiatives.
• Introduce and maintain engineering quality standards across all depot locations.
• Manage project delivery relating to site installations, reliability campaigns and quality improvement initiatives.
• Ensure high standards of service delivery and equipment readiness.
• Deliver excellent customer service at all times.
• Carry out any other reasonable duties as required by the business.

Key Duties and Responsibilities:

Product Engineering:

• Ensure new product introductions are effectively communicated throughout the business through documented procedures and product bulletins.
• Support new product introductions across depot locations and work closely with OEM suppliers to provide timely feedback on issues and observations.
• Ensure all product issues and observations are recorded using the correct reporting methods and systems.
• Work in conjunction with OEM suppliers on product developments and early-life product issues to develop and implement effective solutions.
• Collaborate with supply chain partners to investigate equipment failures, identify root causes and deliver rectification programmes across the Generator Power fleet.
• Identify genuine warranty opportunities on equipment and components.
• Ensure warranty claims are correctly registered with OEM suppliers and internal systems to maximise revenue recovery.
• Analyse common equipment faults and develop improvement plans to reduce repeat failures.
• Implement improvements through revised procedures, enhanced training, component upgrades and replacement programmes.
• Drive continuous improvement initiatives to enhance fleet reliability, performance and product quality.

Technical Support:

• Provide technical support to Sales and Operations teams on complex hire projects.
• Ensure the most effective use of Generator Power assets on customer sites.
• Support customer application engineering requirements where required.
• Develop and maintain fault-finding procedures and technical documentation to improve first-time fix rates.
• Support depot engineers with technical guidance and troubleshooting assistance.
• Identify opportunities for digital innovation across the business.
• Enhance customer service offerings through initiatives such as telemetry, remote monitoring and fuel management solutions.
• Complete equipment and site quality audits on underperforming sites.
• Ensure equipment is installed correctly and operating to the required standard.
• Manage and lead specific business projects including:
  • Complex site installations.
  • Reliability improvement campaigns.
  • Quality improvement initiatives.
  • Fleet enhancement programmes.

Qualifications and Skills:

Essential:

• GCSEs or equivalent.
• Plant, Mechanical or Engineering qualification.
• Strong management and organisational skills.

Experience:

Essential:

• Experience working with generators, plant equipment, heavy engineering or a similar industry sector.

Specialist Training:

• No specific specialist training required.
• Manufacturer and product-specific training will be provided where appropriate.

Personal Attributes:

Essential:

• Strong leadership skills.
• Flexible approach to working hours, including occasional unsociable hours.
• Excellent communication and interpersonal skills.
• Ability to build positive working relationships at all levels.
• Ability to work effectively on own initiative.
• Ability to work collaboratively as part of a team.
• Strong organisational and time management skills.
• Ability to ensure work is completed efficiently and effectively.
• Ability to work under pressure and meet deadlines.Commitment to following company policies and procedures.
• Ability to understand and implement written and verbal instructions.
• Strong problem-solving and decision-making skills.
• Customer-focused approach.
• Commitment to continuous improvement and high-quality standards.